Customer Services

We are looking for the best talent in the industry to join our incredible our team. We’re expanding across the globe and are looking for passionate people to join us. The role is fast-paced, rewarding, and incredibly diverse and is best suited for those who thrive in a dynamic online chat, email, and telesales environment. Our dedicated team offers endless support for every single member of our team – so even if you’re new to the travel industry, we’ll be with you every step of the way to help get your career off to a flying start. *** KEY RESPONSIBILITIES ● Support global customers and partners. ● Check customer emails every day and answer their questions about our services, quotes, or related things. ● Monitor online transactions, support our clients and make payments via the Internet. ● Build strong relationships with customers and partners. ● Handle customer services inquiries and solve issues arising from customers/forwarders/third parties relating to the order processing, if any. ● Send quotations & catalogs, prepare contracts, and other certificates/confirmation notifications if client requests. ● Send arrival notice & payment request reminders to clients. ● Cooperate with other departments or related partners to supply services for clients. ● Make a report or other tasks as your leader requests.

*** KEY REQUIREMENTS ● Communication skills including negotiation and presentation skills ● Proficiency in Microsoft Office and other travel-related software ● Fluent in English communication skills (writing and speaking) *** KEY KNOWLEDGE AND SKILLS ● At least 2 years of experience ● Experience in travel and working with foreigners are big pluses. ● Skills in document preparation and management ● Ability to work independently and take initiative ● Persuasive, active listening, good communication, and building business relationships ● Dynamic, creative and able to work under pressure *** KEY CORE BEHAVIOURAL COMPETENCIES ● Achievement orientation – focuses on achieving results, performing required tasks, prioritizing tasks, and looking for solutions to problems. ● Customer service – thinks of internal and external customers when making decisions and performing tasks. Ensures all customer needs are met. ● Accountability – takes ownership of key responsibilities and the achievement of results related to main responsibilities and tasks. ● Teamwork – works well with other people both on a one-to-one basis and in groups; works well as a member of a team to achieve a shared goal. ● Initiative – uses skills and knowledge to take action to solve problems and improve company processes and procedures. ● Communication – able to communicate effectively with others using a range of methods including verbal, written, graphic (presentations), or other types of communication. ● Learning orientation – aware of areas where personal improvements can be made and look for ways to learn and develop skills. *** Benefits: • Competitive salary: Competency-based pay • 13th-month salary • Tet bonus based on seniority and capacity • 10% salary bonus on special occasions: 30/4, 2/9, 1/1. • Allowance based on labor law (Children's Day, Mid-Autumn Festival, Wedding, Maternity). • Health insurance, social insurance. • Professional training during a probation period. • Positive working environment: kindly, dynamic, and creative