Field Service Engineer (FSE)

The position is outlined in the following: 1. Provide technical support. • Follow the Technical Support Process, the FSE provides technical assistance for concerns that dealership has been unable to fix it (remotely assistance, on-site assistance). • Provides other support in areas such as technician hand-on training, tools/equipment and workshop process improvement. • Prevent repeat repair. • Identify and document root cause of repair assistance requests assigned for handling. ► Communicate root cause and any related recommendations to dealer’s management and appropriate regional team members. ► The FSE also monitors root cause, recommendation information for dealerships and follow-up as needed. 2. Technical communication. Field Service Engineers (FSE) need to be proactively in Technique operations, included: • Connect working teams (Dealership, Plant Engineering team, Regional Technical teams, ...). • Sharing the solutions to improve technical concerns or/and prevent the issues arising from the market. • Organizing Technical Consultations/Technical Workshop. • To develop the Technical Bulletin and new concern instructions to improve Fix It Right the First Time (FIRFT). 3. Expand the overall repair capability/Dealer Development. • Coaching dealer’s Shop Foremen & Technicians. • Ensure dealer’s technicians under its management to attend the training courses and achieve level mixed as target. • Develop the plan to improve technician competence. • Periodically evaluate the technical service health (Service shop process, Essential special tools, Service shop tools and equipments, ...) to get opportunities for improvement at the dealership. • Implement/monitor key processes that needed to support proper diagnosis and repair. 4. Customer satisfaction • Providing timely response and accurate repair assistance. • Manage the technical report for the root cause of vehicle concerns. • Helping dealerships finding opportunities for improvement in their repair / technical / customer handling processes (FIRFT) and assisting them with making the improvements. • Meeting with customers, when necessary, to help resolve technical concerns they may have with their vehicles. 5. Any other tasks as assigned by direct Supervisor or Head of Department.

• Graduated from University with a major in Technical Automotive Engineering. • 3-5 years of working experience in automotive field service. • Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point). • Good communication and interpersonal skills (negotiation, coordination, presentation…). • Driving license B2 class or higher with experience. • Good at customer satisfaction-oriented mindset. • Creative, teamwork, careful and capable to learn new concepts. Working location: Ha Noi