Service Manager

1. Project management

Make sure new projects are implemented successfully, by:

- Coordinate with other relevant people/departments for project testing

- Gain sufficient project requirements and transfer the knowledge to related people through training

• Monitor project on a daily basis and make improvements/adjustments when needed

• Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved

2. General management

• Provide accurate and timely information for related departments when required

• Control account portfolio (quality, productivity) to meet the predefined targets by maintaining close supervision to the projects

• Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost-efficiency

• Other tasks assigned by Supervisor

Education:

• University degree

• Excellent in English

• Being able to speak another language is a plus

• Being able to work in Afternoon workshift

Technical skills and experience:

• At least 2 - 3 years of working experience

• MS Office (Word, Excel, PowerPoint)

Soft-skills:

• Customer orientation skill

• Negotiation skill

• Planning and analytical skill

• Presentation skill

• Team working skill

• Problem-solving

• Communication and interpersonal skills.

• Leadership and supervision skills.

Attribute:

• Strong multi-tasking abilities

• Proactive

• Innovation and creativity

• Good team player

• Hardworking