Purpose of job:
Under the assignment of Technical Manager to carries out all the tasks related to provide technical services (site support, troubleshooting, project monitoring, etc) of ADCo in coordination with Technical Services, Sales and Business Development Departments
Job Function:
1. Site support, Troubleshooting and Project Monitoring
• To establish a technical assistance Agreement and Quality assurance plan with customers.
• To provide technical support & guidance to customers in order to ensure a proper use of our products (handling, storage, safety, efficiency, quality)
• To establish Technical Data sheets for every product mentioned above.
• Keep abreast of and keep the customers informed on developments affecting bituminous products (bitumen, emulsion etc).
• To be a reliable support for customers/distributors to solve their technical problems, enquiries and quality complaints related to the Company’s products in coordination with the Sales and Business Development Department and other supporting departments
• To Visit customers on a regular basis with stronger focus on those with whom potential developments could be possible (new products). To Brief the General Director of those customers who are receptive to or may become receptive to the new products.
• Support testing of sample at 3rd party laboratory
• Make report and do analysis for Technical Services report
• Gather information from Road authorities, contractors, project owners, technical institutions on market trends and detect opportunities for the company to propose new techniques
2. Support for Implementation of Trials with selected contractors
• Identify reliable partners for the implementation of new company’s products
• Organize trials
• Ensure the success of the trial (detailed preliminary survey, risk analysis, training of the contractor, road/industrial equipment readiness, pre-trials, etc).
3. Product approvals
• Ensure the product approval from related parties (Consultant, road authorities, project owners, third party laboratories etc).
4. Responsible for preparing and updating the Technical sharing practice and site report on regular basis.
Key Performance Indicators:
- Following KPI setting for each period and evaluated twice per year (first half ended 30 June & second half ended 31 Dec)
