(Senior) E-Commerce Associate

About the Company:

AIRR Labs is a fast-growing E-commerce & Social Commerce company building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across online customer journey.

About the job:

With customer experience-first mindset, (Senior) E-commerce Associate will optimize our brands’ online presence, collate and update online assets, ensure implementation of campaigns. You will also act as a liaison to provide product/ services information to resolve any emerging problems that our customers might face. You will ensure customers will have delighting online store experience on all brand touchpoints. Ideal candidates for this role should be creative and innovative, multimedia savvy, well-organized, and must be excellent communicators. An exceptional (Senior) E-commerce Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives.

Job Responsibilities:

• Execute and manage perfect store on-line experience for assigned brands across various platforms.

• Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.

• Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various e-commerce platforms, website, and social media accounts.

• Ensure freshness of content across all online channels to ensure high customer engagement.

• Manage and maintain consistent online brand experience across different platforms.

• Analyze online customer behavior to ensure customer experience determines store design choices.

• Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.

• Manage all consumer communication across ecommerce platform and social media.

• Identify and assess customers’ needs to achieve satisfaction and product conversion.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Knows our products inside and out so that you can answer questions.

• Communicates and coordinates with internal team as necessary.

• Ensure customer satisfaction and provide professional customer support.

• Bachelor’s degree in Business Administration, Marketing or other relevant fields.

• At least 2 years of working experience as Key Account Management, E-commerce Executive,… at e-commerce platforms, brands or enablers.

• Exceptional verbal and written communication skills.

• Good commercial mindset and attention to detail.

• Ability to collect, track, and analyze multiple data sets.

• Ability to build rapport and collaborate with others within the company and externally.