24/7 Developer Team Lead

This role leads technical development support (programming, hotfix, deployment) for Clients seeking technical assistance in maintaining their websites and software systems.
The role must be able to perform remote troubleshooting through diagnostic techniques, and determine the best solution or escalate based on the issue and details provided.
Excellent communication skills, great programming skills, particularly but not limited to .Net, and a long experience working with software development projects, are required.
Must be teamwork, customer-centric focus, and the ability to work in a fast-paced environment.
JOB DESCRIPTION
We have multiple software development projects from our international clients, majorly based on Microsoft technologies, such as .Net Core and ASP.NET.
Niteco 24/7 Application Support Engineers will be the first point for customer technical issues, but once the problems are escalated to Support Developer team, you must be able to reproduce the reported problems, self-investigate the root cause and troubleshoot the issue, or coordinate and follow-up with Niteco 24/7 Application Support Engineers and with the related stakeholders, and deliver the solution or workaround to fix the problem until the problem is resolved.
• Follow best practices and coding standards to ensure the best system performance regardless of the browser or device.
• Work with cloud environments (Azure, IBM, docker/Kubernetes) and latest database technologies: MSSQL, MongoDB, etc.
• Work closely with the DevOps team to have good CI/CD processes in place, and be in charge of deployment of the hotfixes to address the incidents raised by the client.
And as a 24/7 Developer Team Lead, you will:
• Plan the team activities, and involvement in management activities
• Manage periodic reporting on the progress to the management and the customer
• Provide periodic reviews and suggestions for enhancement of monitoring, development and incident management services
• Take initiative in improving on reporting, processes, workflow and client outcomes
• Experiment and learn for continuous improvement, and seek to continually improve processes companywide
• Jump into the War Room (critical incident chat room/meetings), if required, with support from the Application Support Engineers, to communicate with the client concerning the critical incidents and propose the solution or the plan to fix the problem.
• Able to work in shift: work majorly in EU time zone, from 10am to 7pm, and ensure the other working shifts below are well covered by the other members. The team needs to cover 3 different shifts:
1 Developer covers Morning shift: from 6:00 AM to 2:30 PM (8 working hours, 30 min break) on Mon-Fri
2 Developers cover Afternoon shift: from 1:00 PM to 10:00 PM (8 working hours, 1 hour break) on 3 weekdays and Sat-Sun
1 Developer covers Special shift: from 7:00 PM to 11:30 PM (4 working hours, 30 min break) on Mon-Fri; and 6 AM to 1 PM (6 working hours, 1 hour break) on Sat-Sun