Account Manager

❖Job Overview

Account Manager in HEDIMA is responsible for:

- Leading a team of Account Executives to develop long-term relationships with clients.

- Liaising between clients & internal teams to ensure successful delivery of HEDIMA solutions according to client needs.

- Achieving assigned business targets.

❖Duties and responsibilities

PROJECT MANAGEMENT

- Receive client’s briefs, clarify all of their needs & consult HEDIMA’s services and solutions to clients.

- Monitor project team in developing & executing projects.

- Negotiate with clients/suppliers to ensure achieving highest profit with lowest cost for HEDIMA.

- Manage risks & solve problems that occur during project’s execution.

PEOPLE MANAGEMENT

- Build a strong Account team and manage/coaching team members.

- Collaborate with various internal teams to ensure they fulfill all client’s requirements.

CLIENT MANAGEMENT

- Build strong client relationships to maintain current business & acquire new clients.

- Seek for new clients, who have demand for HEDIMA’s products/services, developing new business opportunities to achieve targets.

- Monitor all project activities, resolve complaints to ensure maximum customer satisfaction.

- Focus on improving the client’s experiences.

PROCESS MANAGEMENT

- Work with accountant/admin to track contract payment progress, monitor cash flow & liabilities.

- Manage the progress and efficiency of services for clients to achieve business targets & report to BOD as requirements.

- Other related tasks as BOD’s requirements.

BENEFIT

- Working in a professional and dynamic environment.

- Monthly salary and 13th-month salary.

- Annual bonus based on the set KPI (up to 4 months’ salary)

- Private health insurance.

- Award for best performance.

- Annual domestic/foreign trip & team building.

- 12 days of leave and public holidays according to state regulations.

- At least 4-5 years of experience in Sales/Marketing/Account at pharmaceutical/media/advertising companies.

- At least 2-3 years experience in people management.

- Excellent in communicating/presenting/negotiating in English & Vietnamese.

- Expertise in marketing & digital marketing.

- Project management & interpersonal skills.

- Client service mindset.

- Medical background (Doctor/Pharmacist) is an advantage.