Account Manager

Founded in 2014, Eastgate Software is a software development company that builds custom business solutions and applications. We are proud of our highly qualified staff who have more than 20 years of experience in software development including web, mobile and desktop applications.

We put quality and customer satisfaction as the top priority in every project we carry out. As a member of Eastgate, you will be emerged in a professional and flexible environment where you have opportunities to express your own ideas and improve your skill set through many interesting full-cycle projects.

Your responsibilities:

Own two critical workstreams:

1. Partnership Development

- Market research & ecosystem mapping in target geographies; identify, build and grow a qualified partner (referral/alliance) pipeline.

- Qualify, negotiate and activate partnerships

- Co‑create and maintain an enablement pack (capability deck, brochure, rate card, email templates, website pages).

- Track and report partner‑sourced leads/opportunities in CRM

2. Account Management (Existing & Partner‑Referred)

- Plan and execute follow‑ups with partner‑referred prospects.

- Own the end‑to‑end sales cycle for partner‑referred leads, from discovery and scoping/estimation with Presales/Delivery to proposals, presentations, negotiation, and contract closure.

- Serve as the single point of contact for assigned accounts: lead kick‑offs, oversee delivery governance with the PM/Tech Lead, manage escalations and change requests.

- Drive renewals and upsell/cross‑sell opportunities.

- Ensure customer satisfaction and coordinate billing and collections in line with company processes.

- At least 1 year experience in Sales/BD/Account Management for IT services/outsourcing with English-speaking markets.

- Proven experience with partner‑led motions and account growth; strong consultative selling and negotiation skills.

- Ability to learn and use innovative selling technologies to engage clients, and identify new business opportunities

- Excellent communication skills; ability to tailor verbal and written communications to adapt to different cultures, clients, and colleagues at multiple levels

- Ability to prioritize demands from multiple clients while developing solutions that solve complex business problems

- Demonstrated ability to build trusting working relationships with clients and colleagues

- IELTS 7.0 or equivalent certificates

- Bachelor’s Degree; IT background is a plus