Account Manager - English and Chinese Speaker (Quản Lý Khách Hàng - Tiếng Anh và Tiếng Trung)

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customer's profile, needs and expectations.

• Retain existing business and continuous pursuit of global business development

• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

District Customer Retention and Development Manager

SYSTEM & TOOLS & ACCOUNT ADMINISTRATION

• Proper Customer Organization structure in CRM following the company's global standards

• CRM input and management ensuring data integrity at all times.

• Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams

• Set the right expectations internally as well as externally with the customers

• Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers

• Evaluate their usage and quantify their cost savings/cost avoidance

• Utilize corporate approved templates and presentations and customize when necessary.

RETENTION

• Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.

• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.

• Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )

• Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations

• Initiate value added solutions based on Expeditors service offerings and technology.

• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews

DEVELOPMENT

• Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations

• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations

• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure

• Promote Expeditors marketing activities and customer events

• Schedule regional & international travel when necessary to address global business need and growth potential

• Continuous review of customers revenue report and analysis aimed at identifying "at risk" customers and negative trends

QUALIFICATIONS

• University or equivalent business qualifications

• Minimum 3 years of experience in the shipping, Logistics or Supply Chain industry, or working in logistics/import export departments of manufacturing companies.

• Experience in business development (Sales skills & techniques)

• Knowledge of Supply Chain Management

• Proficient in MS Office and CRM software

• Presentation and English skills, Chinese Skills

• Management skills

• Strong analytics skills

• Ability to perform and meet KPI requirements

• Problem solving and interpersonal skills

• Ability to connect (relationship management skills)

* Preferred candidates who can communicate in both English and Chinese. CV with clear photo should be sent to us by email to applying for this position.