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Mô Tả Công Việc
This position plays a key role in the successful management of frequent reports to clients and outstanding debts across business units within Crown Worldwide Ltd. In addition, this position will provide support to the Customer Service (CS) staff during their billing periods at month-end.
* KEY FOCUS AREAS:
• Service Contract Management
• Handling periodical strategy reports
• Manage outstanding payments
• Support monthly billing (upload and distribute system reports)
• Collaborating with others in team functions and being back up in teamwork
* KEY TASKS & RESPONSIBILITIES:
- Service Contract Management
- Manage outstanding payments
- Support Customer Service on Billing days, being back up in team functions.
- Monthly support billing process
- Reporting to Account Manager on activities required to maintain quality and consistencies of services as well as customer feedbacks or response requests to clients, if any.
- Teamwork: Work and communicate across all business units and teams such as Sales, Customer Services, Accounting to ensure up to date and accurate data is available to accomplish the mentioned tasks.
Yêu Cầu Công Việc
• College/ University Degree
• Knowledge of MS Office and Customer Relationship Management (CRM)
• Experience in Customer Services and debt collecting
• Prioritizes well, meets deadlines
• Communicates well both verbally and in writing in English
• Creates accurate and punctual reports, shares information and ideas with others, has good listening skills
• Deals with others in a straightforward and honest manner
COMPENSATION & BENEFITS:
• Friendly and professional working environment
• 13th monthly salary & performance bonus
• Net salary. PIT, compulsory insurance will be borne by company
• Health care insurance package including 24/24 Accident, Dental care, Hospitalization, Surgeon, Outpatient Insurance.
• Yearly health check, company trip
• 16 days paid leave per year plus Vietnamese public holidays and extra company holidays
• Provide online courses and other training courses.
• Yearly social and volunteer activities.
WORKING LOCATION:
• Working hour: Monday to Friday 8.00AM-5.30PM
• Working place: Crown Hanoi office