Account Services Associate

Job Responsibilities

Operation:

• Handling daily operations (account opening and maintenance, update customer’s information, issue GEB token, print bank statements, etc.) as Maker to process on core-system and other relevant systems.

• Attend to customer queries and/ or requests assist to resolve service issues to escalate unresolved concerns to Team Lead.

• Ensuring and monitoring the number of applications processed within the day to meet SLA

• Exercise vigilance when performing duties and highlight unusual and suspicious transactions.

• Comply with established operational control and audit procedures.

Admin supports:

• Crowns Send & Retrieve: identify correct archive boxes, place re-call box request, search for document and scan on PDF or filing archiving system as per internal and external team’s request.

• Bills reconciliation/ PO (Purchase order) stationeries handling.

And others delegated tasks will be communicated by management if there are changes and updates.

• Degree/ Diploma in Banking/Finance major. At least 1-3 years of experience in branch services.

• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer services.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.

• Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations.

• Team player, problem-solving skills, and well time management.

• Resourceful, proactive, results-driven, attentive to details.

• Able to multitask.

• Proficient in PC skills including MS Office applications.

• Fluently (written and spoken) in English and effectively computer programming language (VBA/VBS) are advantage but no compulsory.