Admin/ Customer Service

Location:

Yen Lang, Dong Da, Hanoi

Type:

Full-time | Onsite

Job Description

Administrative Support

• Prepare, organize, and maintain client records (Service Agreements, Plans, Consents, Progress Notes,…).

• Assist with onboarding processes for new staff (collect documents, create folders, update records)

• Maintain HR records including staff details, training logs, and compliance certificates

• Upload and manage company documents in systems e.g ShiftCare, Astalty, and OneDrive.

• Ensure correct file naming, version control, and confidentiality.

• Track client plan dates, renewals, and updates accurately.

Customer Service & Communication

• Support communication between clients, staff, and coordination team via email, WhatsApp, and other platforms.

• Assist Support Coordinators in preparing plan review documents and reports.

• Input and update client data and task notes in management systems.

• Maintain budget, plan utilisation, and service information under supervisor guidance.

• Prepare basic reports or summaries when required.

Skills & Requirements

• Strong attention to detail and excellent organisational skills

• Good written and verbal communication skills in English.

• Proficiency with Microsoft 365 (Word, Excel, OneDrive)

• Professional, mature, and self-motivated.

• Strong problem-solving and time management skills.

• Willingnes to learn and contribute to continuous improvement.

*** Benefits

. Salary: 11mil – 14mil VND/month, based on experience and qualifications.

. Full benefits package, including:

• Social Insurance (BHXH), Health Insurance, Unemployment Insurance as per labor laws.

• 13th-month salary bonus.

• Annual company trip & team-building activities.

• Paid leave and public holidays as per labor laws.

• Professional training on NDIS and customer service skills.

• Friendly working environment with career development opportunities.