Admission Supervisor (Giám Sát Học vụ)

Job Purpose

In charge of retention and arrange students in class to achieve enrolment target, monitor customer service at centre and the company’s budget and target. Monitor staff and teaching assistants’ performance to make sure their performance is accurate, professional and effective.

Key Accountabilities

1. Planning Weekly and 5%

- Weekly SNS planning Monthly

- Monthly Re-sales Planning

2. Training and Development Monthly 10%

- Conduct Workshop/Training for TA and

Admission team

- Observe TA and have the plan to improve

week TA

- Admission Officer and TA Development

- Monitor and train Admission team to make

sure they follow ILA policy

3. Property management 15%

- Maintain the building in proper conditions:

tidy, clean and safe;

- Maintain all facilities and equipment in proper

conditions: clean, safe and workable;

4. Risk management 10%

- Monitor staff to make sure they deliver the

right service and process: fire management,

classroom management, building management

and handling problem.

- Manage all safety at centre

5. Inventory Daily 10%

- Responsible for appropriate forecast and

ordering of materials for centre use

6. Course administration Daily 15%

- Monitor all preparation and course delivery

process

- Monitor ILA customer care process

7. Class schedule Daily 10%

- Work closely with sales and care team to open

class and assign students in class

- Work close with sales and care team to

forecast new classes

8. TA management Daily 25%

a. Teaching Assistant recruitment

- Forecast TA

- Recruitment process

- Induction

b. Scheduling

- Scheduling for TA

- Supporting Tasks

- Taking class when requested

- Doing cover absent when requested

- Smart Scheduling

c. Remuneration

- TA Salary/Scale

- TA Contract

- TA Excellent Award

- Leave and Termination

d. TA Performance management

- Observation: conduct, corrective action

- Performance Appraisal

- Disciplinary Process

KPIs

- Re-enrolment: Achieve monthly (50% portfolio)

- Revenue: Achieve monthly target (20% portfolio)

- Arrange students in class: Achieve monthly

enrolment target (20% portfolio

Staff turnover rate: Achieve KPIs that set yearly

(10% portfolio)

Education - University graduated

Experience - Prefer 03 years working experience in foreign company and in

service product

- Prefer working experience in an educational organization

Technical skills - Fluent in both English and Vietnamese (Upper - intermediate level)

- Familiar with Microsoft Office

Soft Skills - Leadership/ownership

- Management skills

- Team building and Communication skills

- Problem solving skills

- Training and coaching skills

- Well-organise and detail management

- Ability to work independently and as a part of the team

Other - Be able to work on shifts and travel and other assignment

requirements