Admissions & Customer Care Officer (6-Month Maternity Leave Cover)

I. JOB DESCRIPTION

• Contact potential customers using existing data;

• Study the needs of each customer to provide essential information about the school in both Vietnamese and English;

• Work with Marketing Department to organize admissions fairs and parent workshops;

• Provide consultation for, convince and enroll new pupils;

• Coordinate with School Managers to implement entry procedure and activities targeting pupils, ensuring accuracy and admission progress;

• Perform enrollment procedure for new pupils and make sure their portfolios are fully updated;

• Enroll pupils in extracurricular clubs as assigned by leader;

• Propose ideas on admission campaigns and strategies.

• Receive and handle customer requests in all forms (face to face, via email or telephone), ensuring that response is provided within the prescribed time limit;

• Record requests and responses on CRM and contribute ideas to develop the CRM system;

• Proactively take care of parents and pupils according to guidelines, ensuring their access to the latest information and parent satisfaction;

• Ensure school/system notifications and messages are fully and promptly conveyed to parents.

• Native Vietnamese speaker with strong level of proficiency in English, both written and spoken. Please note that the main language for communication within the school is English.

• A bachelor’s degree or higher in any subject

• Minimum 1 year of experience in admissions and/or customer service; experience in international schools is a significant advantage.

• A clean home country Police Clearance Check with a 6 month of validity

• Excellent communication skills and ability to build effective working relationships with pupils, parents, and staff.

• Analytical thinking and effective time management.

• Ability to work under high pressure.

• Ability to work independently and as a team.

• Creativity, proactiveness, and self-motivation.