Admissions Officer

Role:

- To execute the admissions tasks/projects according to the School’s admissions process.

- To handle prospective parent’s enquiries and proactively deal with other tasks from the team.

Line Report:

- Direct: Admission Manager

- Dotted Line: Director of Marketing and Admissions and Head of School.

Key Accountabilities:

1. Load the target for enrolling new students

- Execute the assigned Admissions target in compliance with Admission comprehensive recruitment and retention plan, promoting the School and its general enrolment goals to the prospective and current parents.

- Handle enquiries of prospective parents, collate application documents, guide and assist parents in enrolment process in a professional and friendly manner.

- Maintain an updated admissions database of accurate enquiry and admissions status

- Provide Admissions Manager with weekly reports of admissions status, pipeline performance; utilising CRM to ensure all data is accurately captured in generating these reports, including insights on students and parents’ demographics, behaviours and feedbacks.

2. School Tour - Admission Activities

- Conduct school tours.

- Participate in all student recruitment events for prospective students and families, including Group Tour, Individual Tour, Information Sessions and other special events.

- Assist with the organisation, planning and execution of cultivating relationships with area feeder schools and other community partners.

- Support senior management to implement school’s activities in a timely and organised manner, participate in school activities when assigned.

- Provide support to Admissions manager and perform other Admissions tasks when needed.

3. Co-ordinate directly with parents and teaching staff on the information and documents required for the completion of application and enrolment steps of the Parent Experience Journey.

- Implement the school’s admissions processes in line with any group policies and local market regulations.

- Be a contact person for current families and students for other school activities

Requirements:

Minimum Academic Degree required

- Qualified to degree level in a relevant subject.

Experience, Professional skill and knowledge required

- Needs to be knowledgeable about the School and/or the greater HCMC international and bilingual school community.

- Ability to serve as an articulate spokesperson for the mission and values of the School

- Maintain a professional image and provide excellent customer service

- Ability to maintain confidentiality and sensitivity in a variety of situations

- Experience in working with expats is a plus

- Demonstrate passion for excellence, hunger to learn and willingness to work hard

- Able to work in shifting sessions

- High energy, attention to detail, and the ability to organise effectively

- Experience with production of a variety of media, particularly print and on-line publications

- Ability to handle a multiple-priority, deadline-oriented work environment

- Willingness to be a self-starter with a strong desire to enhance work-related skills through professional development.

IT Skills

- Microsoft Office and knowledge of relevant softwares.

- A knowledge of modern technology and social media.

Safeguarding Checks

All appointments in will be subject to two satisfactory references, Disclosure check by the Disclosure & Barring Service, medical fitness for this role and evidence of identity and qualifications. All the above checks must be completed before beginning work in the school. In the unlikely event of an unsatisfactory report being received following the issuing of a contract, the offer of appointment will be terminated without notice.

We are committed to the safeguarding of children and child protection screening will apply to this post.