Admissions Officer (Maternity Cover)

BIS Hanoi is looking for a potential candidate for the position of Admissions Officer (Maternity Cover) in a short-term contract (from July 2025 to Jan 2026). Details of the job description as below.

About the Role:

As an Admissions Officer, you will play a crucial role in supporting an outstanding experience for parents and students during the "Purchase phase" of the Parent Experience Journey (PEJ). Your primary responsibility will be to guide families from their initial enquiry through to their child's first day at school, maximizing the conversion of leads into new starters. You will report directly to the Admissions Manager.

Key Responsibilities:

Guide and Engage: Guide parents and students through the admissions process, ensuring a positive, straightforward, and engaging experience. This includes timely and high-quality communication, maintaining warmth and enthusiasm, and creating customized "magic moments" for each family.

Understand Needs: Build a deep understanding of each family’s needs and interests through great questions, active listening, and personalized offers. You'll effectively deal with objections and respond to buying signals, building empathy and rapport.

Drive Conversion: Drive conversion at each stage of the pipeline by focusing on "closing" towards the next step. This involves converting enquiries to school visits, tours to applications, applications to enrolment, and enrolled families to new starters. You will also follow up on unresponsive leads to reignite interest.

Brand Advocacy: Ensure the school’s brand and core messages are integrated throughout the Purchase process, articulating the school’s unique selling points and advocating the value of being part of the Nord Anglia family.

Re-enrolment Support: Support the Admissions Manager in the re-enrolment process to optimize the retention of existing students and families, including identifying high-risk families and assisting with mitigation strategies.

Process Implementation: Implement the school’s admissions processes in line with group policies and local market regulations, maintaining an up-to-date understanding of all requirements.

Data Management: Manage data capture and lead management through iSAMs and our CRM system, ensuring all leads are entered within 24 hours and details are kept up to date.

Team Collaboration: Provide appropriate feedback and best practice sharing to other members of the Admissions and wider school team, contributing to a culture of whole-school responsibility for admissions.

Personal Development: Take a proactive approach to personal development planning, seeking feedback and providing constructive input.

Qualifications and Experience:

Minimum 2 years working in a sales or service delivery sector (Essential)

Good cross-cultural, interpersonal & communication skills with an affinity for interacting with diverse nationalities and cultures (Essential)

Outstanding written and verbal communication skills in English (Essential)

Excellent time management skills and flexibility in dealing with multi-functional tasks (Essential)

Experience of working with a CRM and/or IMS (Essential)

Bachelor’s Degree (Desirable)

Experience of having worked within a service delivery sector, education sector experience a bonus (Desirable)

Personal Attributes:

A warm, personable, and curious character (Essential)

Creative and critical thinking ability (Essential)

Self-motivated, flexible, and adaptable to different tasks at hand (Essential)

Proactive and able to prompt others to ensure deadlines and targets are achieved, calm working under pressure (Essential)

High level of integrity (Essential)

Excellent time management and organizational skills (Essential)

Proficient communicator both oral and written (Essential)

Excellent attention to detail (Essential)

Affinity with and interest in education (Essential)