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Mô Tả Công Việc
UTS College provides a pathway for students into the University of Technology, Sydney (UTS), one of Australia's leading universities. Our vision is to bring university success within reach of more people around the world by preparing international and local students to succeed at UTS through market leading courses, teaching excellence and an emphasis on the student experience.
We currently have a vacancy based in our Vietnam office for a passionate and customer centric Regional Admissions Officer to join the team on a 2 year fixed term contract.
About the role
Reporting to the Senior Regional Admissions Officer -Vietnam, this role is integral to the success of student acquisition in the South East Asia market and supports the SE Asia Partner Managers by processing applications and providing exceptional customer service to Channel Partners during the assessment and conversion of student applications and offers.
Key responsibilities include:
Assessing and process applications for admissions within agreed guidelines
Providing proactive advice and solutions to applicants and channel partners to help drive student acquisition and retention
Providing outstanding service delivery to applicants regarding student enrolment, leave requests, transfers and refunds as appropriate
Managing quality and consistency of all applicant data to ensure it is compliant, complete and current
Managing and coordinate GS/GTE assessment processes
Continually develop specialist knowledge of course offerings, company policies and procedures as they relate to admissions, regulatory and legislative requirements
Building and maintain relationships with channel partners to ensure a consistent and quality service is provided to applicants throughout the admission process
For more information about UTS College visit www.UTSCollege.edu.au
Yêu Cầu Công Việc
2 + years' experience in an Admissions role including conducting GS/GTE Risk assessments
Working knowledge of South-East Asian education systems, and the Australian legal and regulatory student visa application and processing requirements
Strong customer service experience with demonstrable capability in building positive and effective stakeholder relationships
Professional competence in both English and Vietnamese
Assured communicator with highly developed written and presentation skills
Ability to problem-solve and excellent time management skills to juggle multiple tasks
Demonstrated ability to work well under pressure, while maintaining high levels of
attention to detail and accuracy
Ability to deal effectively and sensitively with people from a diverse range of
Experience working in an international team
Proficient in MS Office and experienced in other CRM software applications.
Understands how to work effectively in a geographically dispersed team
What UTS College has to offer
A diverse workplace with a passion for encouraging and supporting inclusiveness
A flexible working environment
Continuous learning and professional development (including ongoing learning & development opportunities, a generous study assistance program and free access to LinkedIn Learning)
A competitive salary, negotiable based on experience
Ready to apply?
Please submit your CV and include a cover letter outlining your suitability for the role making sure to quote the reference - 'AdmissionsOfficer-Vietnam Dec2022'.
Applications close Friday 6 January 2023