After Sales Executive - Porsche Centre Hanoi

To support all service operations, but mainly Service Reception support, CRM and administrative tasks in order to increase customer satisfaction.

Key tasks and responsibilities include:

- Organize and support all After Sales marketing activities (e.g.: planning and conduction of campaigns)

- Customer Relationship Management (CRM) activities (e.g.: customer follow-up/ write & send customer letters/ complaint management, customer and vehicle database administration)

- Reporting (e.g.: CRM/ SSS/ customer loyalty/ training/ technician clocking/ productivity/ etc.)

- After Sales training administration (e.g. planning/ preparation/ reporting)

- Other administrative tasks (e.g.: general/ Technician clocking time control etc.)

- Service Reception support (support Service Advisors)

- Translation of documents

- After Sales project support

- Ensuring tidiness and cleanliness of working area at all times

- Ensuring adherence of dealership processes and policies

- Participating in training courses

- Supporting other operational areas and departments if required

- Other ad hoc assignments and projects.

University graduate

01 year of working experience in automotive business

Good computer skills (Microsoft Office)

Good English skills (written and spoken)

Very good communication skills

Customer focused approach

Dynamic, positive, confident, self-motivated and good team player