Air Customer Service/ Documentation (03 Months Contract)

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13th month Salary, Bonus
Full paid for Social Insurance, Health Insurance
Team activities, company outing trip

Mô Tả Công Việc

As part of the Customer Service team, you will look after Export/Import Airfreight. This Junior role is day to day operations, and include customer services.
The duties are not limited to the below:
• Complete the daily processing of all export/import bookings with Clients/Oversea offices
• Work closely with terminal/ nominated agent/transport provider, other departments…
• Manage incoming shipments from shippers to ensure the acceptance/conditions of cargo
• Ensure the dispatch of airfreight in accordance with airline/terminal requirements.
• Update records in system and complete timely billing/invoicing to meet deadlines.
• Play an integral part to liaise with internal/external customers to ensure outstanding customer services.
• Ensure the timely and accurate resolution to solve customer complaints and enquiries.
• Ensure the service expectations of customers and KPI are met while all procedures and legislative requirements are complied with at all times.

It is an opportunity for someone to get into the freight forwarding industry to join a young and friendly team.
If you are adaptable and keen to be part of a team with a positive culture environment and supportive management, we would love to hear from you – Apply now.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Key Skills & Attributes
• Excellent phone manner and written communication skills in English
• Have an intermediate skill level in MS Excel & Word.
• Have good data entry skill, the ability to learn systems quickly
• Strong attention to detail
• Effective time management
• Personal integrity and honesty
• Fresh graduate is considered to accept

Địa Điểm Làm Việc

22nd floor, Leadvisors Tower, 643 Pham Van Dong Street, Co Nhue 1 Ward, Bac Tu Liem District, Hanoi

Established at the start of the new millennium, Apex Logistics is a growing Global Supply Chain Solutions Provider with a diverse cultural background. Founded in China with a global reach extending over six continents. We continue to outpace the market and grow in the most difficult of transportation cycles in global trade. The foundation of our success is an entrepreneurial approach empowering a highly skilled staff of supply chain and logistics professionals. The Apex management team is focused on providing our customers with a best in class service experience. We understand that creative solutions to traditional logistics needs are a primary factor in our success. We have learned that meeting customer demands and developing creative solutions is the basis of our “partnership” with our clients. Looking to the future, we now have expanded our service offerings to International Air, Ocean Transportation, Customs Brokerage, Local and Domestic Trucking, Warehouse Management, Global Supply Chain Management, 3PL, Risk Management, Trade Compliance and E-Commerce. Apex Logistics currently have 14 offices in Greater China Area: Beijing, Tianjin, Qingdao, Chongqing, Chengdu, Zhengzhou, Hangzhou, Shanghai, Nanjing, Ningbo, Shenzhen, Guangzhou, Hong Kong, Taiwan; 7 offices in the U.S. : Seattle, San Francisco, Los Angeles, Chicago, Dallas, New York, Miami; 1 in Mexico and 1 in Europe. Expansion to additional key markets in Asia, India Sub-Continent, Europe and Latin America remains a focus. We also have strategic partnerships across the globe through a tenured agency structure and our participation in the WCA in over 80 countries, that provides the same best in class services our customers have come to expect from Apex. Apex Logistics now have more than 1200 supply chain professionals working for our clients supply chains. The leadership team has a wealth of logistics experience, in-depth market knowledge and deep relationships with carriers and vendors. We have strong values and beliefs in training to our employees and continually expanding their skill sets, so we can better support our clients with the most “state of the art” solutions and options in how they move freight through the global supply chain. Our mission is to provide unrivaled quality in logistics service that drives accelerated growth and with the greatest value to our customers. We believe that understanding the specific practices and goals of our customers will instill a passion in the services we provide. This is the fundamental belief in our motto: “WE DELIVER PASSION.”

Xem toàn bộ thông tin công ty
Hochiminh Office: 9th Floor, Hado South Building, No. 60 Truong Son Street, Ward 2, Tan Binh District, HCMC, Vietnam
25-99 nhân viên


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