Air-freight Customer Service Supervisor

1. Job Purpose

- Supervise and manage day-to-day operations of the Airfreight Customer Service team.

- Ensure service quality, timely problem resolution, and smooth team coordination.

- Provide competitive pricing and market updates to the Sales team.

2. Key Responsibilities

- Manage and guide the Airfreight CS team to respond promptly to all customer inquiries.

- Monitor and resolve operational issues or escalate them to management when necessary.

- Negotiate and analyze space and rates with airlines and co-loaders.

- Collaborate closely with Operations and Sales to ensure smooth shipment handling.

- Build and maintain strong relationships with carriers, vendors, and customers (internal & external).

- Support training and skill development for team members, fostering teamwork and high performance.

- Bachelor’s degree in Logistics, Supply Chain, or related fields.

- Fluent in English (all 4 skills).

- Strong computer literacy (MS Excel, Word, PowerPoint).

- 3–4 years of experience in a similar role within a freight forwarding company.

- Excellent leadership, communication, and problem-solving skills.

- Detail-oriented, proactive, and able to work under pressure.