Air Freight Operations & Customer Service Executive

Responsibility:

- Manage AWB/MAWB/Manifest/Arrival Notice/Delivery Order

- Co-ordinate with origin/destination team and inform customer on incoming/departing shipments

- Follow-up and send HAWB to customer, ensure accuracy of AWB/MAWB/Manifest

- Create and release Pre-Alert/Arrival Notice/Delivery Order timely

- Inform Counter/Terminal that HAWB/DO is ready for issuance

System Update and Shipment Follow Up

- Ensure Cargowise is updated properly in timely manner

- Monitor customer's requirement on milestone and KPI

- Follow up shipment status and ensure cargo delivered successfully

Operational Accounting:

- Create invoice and dispatch the same to Customer, resolve invoice queries

- Create PO and follow-up payment to supplier, resolve supplier Invoice queries

- Manage overdue invoices and follow-up payment

Other Key Responsibility

- Troubleshoot and resolve operational issues / escalations

- Monitor corrections required and data quality in invoice

- Solve customer query and handle exception if any

- Participate in new Air export/import project implementation and being key executive for key account

• Graduated from relevant majors, Logistics background will be preferable.

• Has at least 1 year of working experiences preferably in Air freight industry.

• Cargowise knowledge is preferable.

• Good command of spoken and written English.

• Good communication skills and the ability to communicate confidently

• Customer-minded attitude is required

• Good skill of computer

Benefits:

- Get full Social/ Health/ Unemployment Insurance.

- Another Health Insurance from PVI.

- Yearly company team building.

- 13th salary.

- 14 annual leaves per year.

- Yearly bonus (depend on actual company P&L)

- Training locally and oversea by group.