Air Freight, Sea Freight Customer Service

***ROLE SUMMARY AIR FREIGHT - Receive booking confirmation/pre-alert from the vendors/overseas - Release bkcf to the customers and request sending CIPL - Sending HAWB/CIPL/debit note (if any) to customers - Create job in the system - Issue draft HAWB/MNF and get confirmation from customers - Submit HAWB/MNF/Bkcf/ Form airlines (if any) to Operation team at airport before cargoes arriving - Input information into system after Operation team check weight, dimension… - CS collect HAWB/MNF/MAWB and sending pre-alert - Input selling/buying rate into the system - Issue debit note - Solve the issues during handling processing if have - Co-operation with other Departments (Customs, Accounting team to do other tasks smoothly) SEA FREIGHT - Communicate with shippers and oversea agents to receive and protect booking in advance - Check sailing schedule and availability with the carrier - Request Booking with the carrier and receive Booking Confirmation from the Carrier - Well knowledge of AMS / ACI / ISF filling for US/CA route - Closely tracking shipment status of both LCL/FCL to assure customers are timely informed if any changes - Confirm and Check selling rates availability through Quote Assist or with the relevant Sales person - Ensure Billing are accurate and no error - File Manifest, send the AN to the customer, follow trucking and delivery cargo to the customers. And then make D/N and send the Invoice to the customer - Consulting/advising on customs documentation tasks when being asked, if any.

SPECIFIC ACCOUNTABILITIES - Have functional knowledge in air, sea logistics, incoterms - Be able to handle multiple tasks simultaneously REQUIRED SKILLS - Be honest, active, disciplined, team works spirit and punctuality - Have good communication skills in English and Vietnamese both in speaking and writing - Be reliable, highly responsible at work - Be good at planning/organizing and time management - Have ability to work independently, under pressure, and overtime to meet deadlines - Have good computer skills (Word, Excel, Outlook etc.) EXPERIENCE AND QUALIFICATIONS - University degree, majoring in Foreign Trade, Business Administration or relevant fields - CS Air Freight: 5-10 year experience working for middle sized or big forwarding companies at the same position. - CS Sea Freight: 2-5 year experience working for middle sized or big forwarding companies at the same position.