Air Freight Team Leader

Making the documentation:

- Reserve booking to airlines on time

- Send the booking confirmation to customer on time

- Track and trace shipment daily and keep update to client.

- Work close with carrier to resolve any space problem if any

- Communication with client/agent daily.

- Following key account SOP and client specific SOP if any

- Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.

- Complete billing process: issuing Debit Note/Credit note/SOA.

Handle document exactly:

-Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly

-Finish job file on time per month

KPI Management:

- Manage work item on client’s system and complete within SLA

- Manage KPI weekly of the team.

Management:

- Daily monitor and follow up with Customer Service team to make sure Customer’s SOPs are strictly complied and reach KPIs

- Control the number of escalation in a month / shipment in a month.

- No delay on problem solving: Corporate with relevant departments to find solutions for problems of the customer in the best way possible;

- Provide outstanding and exceptional customer service.

• Min. 3 year – experience of the role

• Working for Freight Forwarding company

• Planning – Organizing & Supervising

• Excellent leadership

• Excellent communication skill in both Vietnamese and English.