Air Import Staff (Temporary 8 months)

This position will implement daily operations related to Air Import shipments and be responsible for maintaining consistently good communication with all relevant parties to ensure the highest customer satisfaction.

Duties and Responsibilities

• Receive shipments’ information from agents, customers, and track & trace the shipment, send arrival notices to customers, and instruct related departments for cargo’ handling.

• Work with airlines, warehouses, and suppliers during the process of cargo’ handling.

• Issue and input all data related to the A/N, D/O/milestones, and client details into UFS, daily booking records.

• Update data on the customer system if required.

• Check and issue PR for the terminal warehouse.

• Weekly check data in UFS to minimize errors during data key-in and provide the most correct P/L reports.

• Solve all arising issues related to customers and agents.

• Maintain consistently good communication with all relevant parties to ensure the highest customer satisfaction.

• Follow and implement the SOP of the department and ISO requirements.

• Consult to the Supervisor about risk management.

• Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.

• Others as assigned.

Education and Experience

• Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes and practices, with at least 6 months experience in the same industry.

• Knowledge of KWE’s products and services.

• Experience in using the system for bookings, documentation, shipping document insurance, and intranet.

• Experience with all aspects of operational procedures.

Required Skills/Abilities:

• Good at MS office (Word, Excel, power point….)

• Intermediate English skill (4 skills), additional language should be an advantage.

• Being able to work under high pressure.

• Good Interpersonal skills, Communication skills- verbal and written.

• Good Problem analysis and problem-solving

• Attention to detail and accuracy.

► Working Conditions and Benefits:

- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

- Working time: Monday to Friday, from 8:00 AM to 5:35 PM

- Annual Leave: 12 days/year (after probation time)

- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

- Annual Salary Increase: once per year

- Performance Assessment: twice per year (fixed in April and October)

- Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

- WFH Policy: work from home up to 2 days per week after 6 months of employment

- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.