Air Logistics Customer Care Specialist

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Các Phúc Lợi Dành Cho Bạn

Attractive salary + bonus
Additional Health Care
Annual leave / Company trip/ Training

Mô Tả Công Việc

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
• Having 2 years working experience in Air Logistics Operation (Import/ Export).
• Good knowledge about international freight forwarding.
• Customer orientation
• Willing to learn and Having good communication skills
• Good command of English (both verbal & written).

Địa Điểm Làm Việc

Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, HCM City.

Good reasons to join:

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.

With over 82,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the Seafreight, Airfreight, Contract Logistics and Overland Businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

Xem toàn bộ thông tin công ty
11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, HCM City
100-499 nhân viên
Ms. Trinh - Human Resources Dep
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

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