Air Operations Administrator

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Các Phúc Lợi Dành Cho Bạn

Attractive package
Extra Health Care
Multinational working environment

Mô Tả Công Việc

• Acts as internal customer facing front end to all operational processes (front office tasks & actions)
• Acts as key contact for customer service teams / manages adhoc & on demand engagement
• Accepts and monitors the Bookings / Registrations as part of the station & GBS process
• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers / carriers etc
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment
• Interacts with Customer Service, Product, and Global Business Services, if required
Customer Service:
• Primary focus is on internal customer service (engagement, interaction and relationship management of CEVA AIR departments & business partners)
• Active participation in the operational process contributing positively to Countries SLA’s and Global/Country operational KPI’s
• Individuals are expected to actively participate and contribute to any and all Business Line projects (internal & external) that they are assigned to.
Individuals are expected to adhere to all Operational excellence requirements, metrics and activities
Additional Tasks:
• In addition to this you are required to carry out any other duties as reasonably required by your manager
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

At least 1 year of experience within Air Operations (transactional)
Strong communication & interpersonal skills
Ability to coordinate, plan and monitor individual shipment level activity
Experience working with customers (internal & external)

Địa Điểm Làm Việc

8 Phan Đình Giót, Phường 2, Tân Bình, Thành phố Hồ Chí Minh, Việt Nam

CEVA Logistics makes business flow. As one of the world’s leading non-asset- based supply chain management companies, we design and implement industry-leading solutions in both freight management and contract logistics.

More than 78,000 employees work in 9 regional clusters around the globe to provide viable answers to the most challenging supply chain questions.

CEVA applies its renowned operational excellence to offer best-in-class services across its integrated worldwide network with an equal focus on general business and on the specialist needs of the automotive, consumer & retail, energy, healthcare, industrial & aerospace and technology sectors.

Together with our strategic partner, CMA CGM, a leading worldwide maritime transport and logistics group, we are able to offer our customers a complete range of solutions that meet all their needs.

For more information, please visit our website:

Xem toàn bộ thông tin công ty
3rd Floor, Park IX Building, 08 Phan Dinh Giot, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam And 7th Floor, Kinh Do Building, 292 Tay Son, Trung Liet, Dong Da, Hanoi City
25-99 nhân viên
Ms. Phuong


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