Airfreight Operations Manager, Hanoi

• Lead and support the air operations team in managing daily export/ import shipments.

• Oversee the full shipment lifecycle — from booking and pickup to airline handover and final delivery.

• Coach and develop team members to help them grow and perform at their best.

• Act as the main point of contact for escalations and ensure quick, effective resolutions.

• Build and maintain strong partnerships with airlines, terminals, and trucking providers.

• Collaborate with internal teams such as planning, sales, customs, and destination offices to ensure seamless coordination.

• Continuously improve workflows to enhance efficiency and customer experience.

• Ensure all activities follow Flexport’s standards, policies, and local regulations.

• Identify opportunities to improve workflows — saving time, reducing costs, and boosting productivity.

• Monitor and review vendor performance, providing feedback and solutions to improve service quality.

• Oversee billing accuracy and cost control, resolving invoice disputes promptly.

• Manage & keep good relationships with external vendor, providers to get support and handle shipment smoothly.

• Contribute to Continuous Improvement: Actively refine procedures and enhance systems by identifying inefficiencies, streamlining processes, and collaborating with teams to implement new workflows, optimize existing systems, and integrate new technologies.

• A bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.

• 7+ years of experience in airfreight forwarding, logistics, or supply chain operations, with at least 3–5 years leading export operations.

• Extensive knowledge of airfreight export operations, including documentation and regulatory procedures.

• Solid understanding of customs regulations, local procedures, and the regional logistics landscape.

Competencies

• Strong people management and interpersonal skills — able to motivate and support your team.

• Excellent communication skills, both written and verbal.

• Strong problem-solving, analytical, and strategic thinking abilities.

• Skilled in conflict resolution and maintaining collaboration across teams.

Mindset & Skills

• Fluent in Vietnamese and confident in using English in both writing and speaking.

• A hands-on leader who enjoys coaching and developing people.

• Process-oriented with the ability to design and scale efficient SOPs.

• Proactive, resilient, and adaptable in a fast-changing environment.

• Clear communicator who builds trust across teams, cultures, and regions.