Application Engineer (In Ho Chi Minh, Vinh)

Purpose of this position / Position summary

- Support pre-and-post sales applications for Industrial Quality Solution (IQS) business unit. The field of business focuses on Quality Assurance.

- Master the use of IQS products such as coordinate measuring machine (CMM), X-Ray / Computed Tomography systems, optical inspection systems, and related quality assurance software.

- Utilize & maintain cleanliness of the Quality Excellence Center (QEC).

Primary duties and responsibilities

Technical Support in the ZSP (ZEISS Sales Process) System Sales and After Sales Goals

- Application support during the IG (Information Gathering) process, collaborating with Sales team in customizing solutions to potential customers.

- Application support during the IS (Information Sharing) process, collaborating with Sales team in providing Demo, Presentations, and meetings to present our Solution.

- Develop skills & knowledge via ZEISS learning paths and skills matrix with assigned products and services.

Sustained revenue generation as Application Services provider

- Execute solutions e.g.: measuring services, accessory solutions, programming services & consulting services to generate revenue.

- After sales product push for Software Maintenance Agreements (SMA), additional software options, software upgrades, and promoting the use of the ZEISS Portal e.g. online training.

​ZEISS Academy – Provide Training to end customers and public courses

- Provide training based on sales contracts as well as billable training to end customers on our devices, software, solutions, and fundamental preparatory courses e.g., AUKOM

- Know and understand all aspects of compliance, standard operating procedure (SOP), certifications accreditations as a Trainer.

- Manage different mode of training e.g.: Remote virtual setup, classroom setup, factory setup and webinar setup.

Engineering Solutions Pre Sales and Post Sales

- Provide solutions on fixturing design, special tools, stylus, and project solutions. e.g., design a fixture for programming services.

Process Compliance:

- Adheres to process requirements, operation procedures, legal compliances, Brand compliance

- Complete reports on time e.g., CRM Mobile X entries and sign off from customer on the last day of job.

- Punctual for meetings

- Presentable attire.

Education / Professional Certification

- Degree in Mechanical Engineering / Mechatronics or relevant engineering fields

Experience

- Knowledge on precision engineering or manufacturing industry, preferably in the field of CNC programming and Metrology

- Dimensional metrology / GD&T / SPC knowledge or experience is an added advantage

Knowledge / Skills / Other characteristics

- Able to interact in a professional manner with customers and co-workers.

- Ability to read and understand technical drawings.

- Knowledge on CAD based software.

- Good command of written and spoken English Mandarin speaker preferred.

- Presenting confidently and clearly to a medium to large audience.

- Ability to work independently and collaborate effectively with cross-functional teams.

- Willingness to travel within the country /region as required.

Working conditions & Other Attributes.

- On-the-field tasks and activities

- Updated travel documents e.g., passports and visas

- Able to travel at reasonable notice.

- Abide strictly to non-disclosure clauses e.g.: Compliance handling sensitive data.

- Abides to the rules of Trainer materials where given access, e.g., sharing of training manuals soft copies are not allowed

- Adheres to ZEISS code of conduct