Application Specialist (Hà Nội)

Địa Điểm Làm Việc: Hà Nội
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In accordance with Company Policy

Mô Tả Công Việc

*Essential Duties and Responsibilities:

- Conducts operator and application training for customers and internal staff

- Provide remote and on-site technical and troubleshooting support for customers

- Develop, prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers

- Prepare training reagents and samples for in-house training and product demonstration

- Assist product evaluation/trials/study for key customers and reference sites

- Ensure all pending and repeating troubleshooting calls are managed and solved promptly

- Ensures all activities are promptly and accurately key-in to REXIS

- Prepare e library CDs from local shared folder (global updated masterlist) for customers without access to internet for e-library automatic downloads

- Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner

- Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction

<Other duties>
Other duties may be assigned by the management

<Liases with>
GCS for application related matters, technical support updates and enquiries
Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.

*Career development for this position:

- This position will give you the opportunities to learn and the business and the cutting edge practices of leading MNC company with experiences to apply them for local business development.

- Roche can provide the wide variety of career development opportunities both domestically and internationally.

*Education and Qualification:

<Must be required : >
Master / Bachelor’s Degree in Health/Science/Medical Technology or related discipline from a recognized university.

<Nice to have>
Multi-national companies experience is preferred
Clinical laboratory experience will be added advantage
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Yêu Cầu Công Việc

* Other skills & abilities
- Languages: Vietnamese & English (intermediate or above)

- Effective Communication Skill

- Good Interpersonal Skill

- Creative Problem Solving Skill

- Customer Handling Skill

- Time Management Skill

- Ability to work independently and as team player

- Self-Initiative and Proactive

- Training Skill

- Computer skills: Microsoft Office Application

*Compliance and Safety Health & Environment
Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition as well as Roche Values & Leadership Competencies

Địa Điểm Làm Việc

5th Floor, VCCI Tower (new building), 9 Dao Duy Anh street, Phuong Mai ward, Dong Da district

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.

That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.

We are Roche.

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27th Floor, Pearl Plaza, 561A Dien Bien Phu, Binh Thanh, Ho Chi Minh City
100-499 nhân viên


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