Application Specialist (Hà Nội)

*Essential Duties and Responsibilities:

- Conducts operator and application training for customers and internal staff

- Provide remote and on-site technical and troubleshooting support for customers

- Develop, prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers

- Prepare training reagents and samples for in-house training and product demonstration

- Assist product evaluation/trials/study for key customers and reference sites

- Ensure all pending and repeating troubleshooting calls are managed and solved promptly

- Ensures all activities are promptly and accurately key-in to REXIS

- Prepare e library CDs from local shared folder (global updated masterlist) for customers without access to internet for e-library automatic downloads

- Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner

- Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction

<Other duties>
Other duties may be assigned by the management

<Liases with>
GCS for application related matters, technical support updates and enquiries
Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.

*Career development for this position:

- This position will give you the opportunities to learn and the business and the cutting edge practices of leading MNC company with experiences to apply them for local business development.

- Roche can provide the wide variety of career development opportunities both domestically and internationally.

*Education and Qualification:

<Must be required : >
Master / Bachelor’s Degree in Health/Science/Medical Technology or related discipline from a recognized university.

<Nice to have>
Multi-national companies experience is preferred
Clinical laboratory experience will be added advantage