Application Specialist (Invitro Diagnostics Medical Devices) – TPHCM

Key Job Purpose : • To execute field service activities to get higher customer satisfaction under Application Supervisor/ Manager’s supervision. • To assist Supervisor/ Manager in making plan and supervise field service activities under Service plan. Summary of Functional Duties & Responsibilities : 1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements. 2. To read, update and follow company's standard operating procedures and guidelines in daily work. 3. To support Supervisor/Manager to make, review and improve standard operating procedures and guidelines. 4. To execute activities to achieve PM contract target and Service KPI. 5. To make technical/application documents required for customer service and edit to improve under manager/supervisor’s instruction. 6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level. 7. To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements. 8. To join Service meeting & training according to Manager/ Supervisor’s instruction. 9. To conduct and support technical or application training in territory for new staffs, distributors. Arrange knowledge and troubleshooting transfer to the Team for the specific products/application. 10. To provide application, scientific and product information to customers and other departments in company. 11. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor’s instruction. Authorize : • To use equipment and facilities of the Company to serve the purpose to complete the task. • To enjoy the full benefits stipulated in the labor agreement and labor law.

Job Specification : • Minimum Education Required Diploma in College/ University or • equivalent • Minimum Experience Required Min 1 years relevant working experience in technical service management work in IVD field • Skills and Knowledge Required PC literate, Good English Communication • Attitude Required Higher sensitivity to customer satisfaction with positive mindset of teamwork & compliance • Knowledge Desired but not Essential Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry • Travel Requirement Flexible to respond to customer request & regional meeting/training * Key Competencies : 1. Professional / Technical Expertise 2. Organisation and Accomplishment 3. Judgment - Problem Solving 4. Customer Orientation