Application Support Assistant Manager

The Job holder plays a role to support application/system, focusing on Core system for daily operation. Candidate is responsible for analyzing the business requirements, understanding IT systems/applications and communicating with internal/external stakeholder to ensure the smooth application/system operation. The job holder also ensures that the application/system issues can be solved on time.

• In charge of analyzing and preparing business and system requirements for the IT Lending Core systems

• Ensure proper due diligence and gap analysis is done for application implementation against the business requirements

• Work cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.

• Providing system/application support for end user and know-how supports to internal teams.

• Managing and leveraging between end user’s expectation and the base lined business requirements

• Supporting User Acceptance Test for the project sign off.

• Project-management to implement of Lending Core system enhancement.

• Work with external vendor to follow up core system issues/enhancement.

• Configure the core system business rules for setup new products in core.

• Develop Core system APIs and other customization to fit to business needs.

• Support Core system operation (co-work with ICT operation team and ICT development team)

• Other tasks assigned by line manager, division head.

1. Qualification

• University Degree majored in Information Technology

2. Work Experience

• Minimum 05 years working experience in Software development and Application support.

• Have experience on business analysis and system analysis.

• Must have experience on core banking or core securities or core lending system.

• Have experience in project management for projects related to core system/product development

• Have working experience in Finance/Banking/Insurance/Securities is a plus.

3. Knowledge

• Providing system/application support for end user and know-how supports to internal teams.

• Work with external vendor to follow up core system issues/enhancement.

• Experience on both Java, PL/SQL development

• Good experience on API development and system integration.

• Have knowledge on ITIL framework and process

4. Skills

• Good leadership skill for effective Team management

• Communication

• Problem-solving

• Effective application support

• Good collaboration

• Critical thinking

• Can-do attitude

• Time management