Application Support Specialist

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What We Can Offer

Attractive salary and benefit
Good opportunity to upskill and learn modern technology in Retail industry
Have a chance to work with world-leading retailers and famous brands

Job Description

• Response to customers' support request, collect related information about the issue and customers' expectation
• Logging, updating, maintaining support ticket system
• Prioritize the tickets, make plan to analyze the issues based on the priority
• Troubleshooting and doing research to find out the root cause and best solution that solve the issue
• Communicate with customer to make sure the solution meets their expectation
• Provide reports to customer or manager when requested
• Identify potential risks/issues/improvement of the customers' system and work with internal team to have appropriate actions.
• Create/maintain support-related documents and procedures
• Support internal team on Retail Pro related tasks/issues
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Job Requirements

Requirements
• Majoring in Computer science, Information systems or Business Administrator
• Exceptional communication skill in both Vietnamese and English
• Extraordinary customer service and relationship management experience
• Ability to learn new knowledge in short time

Benefit
• Have a chance to work with world-leading retailers and famous brands.
• Good opportunity to upskill and learn modern technology in Retail industry.
• Enjoy working in a professional and dynamic team where your ideas matter.
• Full salary during the training and probation
• Participating Social Insurance with full wages
• 13th-month bonus + yearly performance bonus + other attractive benefit
• 14 days annual leave

Job Locations

Lầu 3, 145 - 147 Đường Nguyễn Cơ Thạch, Phường An Lợi Đông, Quận 2

We are a dynamic team of retail technology experts. Brands like Hermes, MAC, Nike, Mothercare, Gap and many more trust us as their advisors and partners in making the most of the innovative Retail Pro POS and retail management platform to meet the evolving needs of their growing businesses.

With over 10 years’ experience with Retail Pro, we strive to help our clients generate greater efficiency by optimizing their business processes with technology tailored to their needs. As retailers’ needs evolve and technology progresses, our team is poised to provide a consistent level of quality IT support and consultation that augment your needs in a dynamic business environment.

Website: https://lbcint.com

Core values "GEM is the abbreviation of Grow Together, Earn Trust and Move Fast"

Grow Together
We believe that when we come and work together, we can learn more and grow more. The more embaracing we are of openess and teamwork, the more values we can see in each other, the more values we can add together.

Earn Trust
We believe that trust is the core of any relationship and is at the foundation of any successful business. Trust must be earned through our sincere actions and effective communication. When trust presents, wonders are taking off.

Move Fast
We believe that fast is better than slow, and great things are created by continuous effort. We encourage people to take action quickly. The faster we are, the more we can build and learn.

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Lầu 3, 145 - 147 Đường Nguyễn Cơ Thạch, Phường An Lợi Đông, Quận 2, TP Hồ Chí Minh
100-499 staffs
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam