Assistant Clinic Manager - Da Nang Branch

Job Summary:

The Assistant Clinic Manager supports the Clinic Manager in overseeing daily operations, ensuring high-quality service delivery, and maintaining international healthcare standards at Family Medical Practice Da Nang. This role requires excellent organizational, communication, and leadership skills, with a strong ability to coordinate between medical and non-medical teams to ensure efficient clinic performance and outstanding patient experience.

Why Join FMP

- At Family Medical Practice (FMP), our people are at the heart of everything we do. With over 25 years of providing international-standard healthcare across Vietnam, FMP is recognized as a leading private medical provider. Joining us means becoming part of a professional, supportive, and globally minded team.

- International Environment: Work in an English-speaking workplace with colleagues and patients from diverse cultural backgrounds.

- Reputation for Excellence: Be part of a trusted brand known for high-quality, patient-centered care.

- Collaborative Teamwork: Partner with skilled doctors, nurses, and healthcare professionals in a multidisciplinary environment.

- Meaningful Impact: Contribute directly to improving community health and advancing international healthcare standards in Vietnam.

- Career Development: Build a long-term career with growth and leadership opportunities within the FMP Group.

Key Responsibilities:

1. Operational Support

- Assist the Clinic Manager in managing the daily operations of the clinic, including patient flow, staff coordination, and facility management.

- Supervise administrative teams and support departments (reception, cashier, customer service, etc.) to ensure efficient and professional service.

- Monitor and optimize clinic workflow, ensuring a patient-centered approach and smooth coordination among departments.

- Support the preparation of operational reports, schedules, and internal documentation.

- Coordinate Makerting efforts in line with FMP in Ho Chi Minh Marketing team and the clinic needs

- Ensure that all the clinic’s work regulations are properly followed.

2. Staff & Performance Management

- Coordinate with HR and Clinic Manager in recruitment, training, and performance evaluation of staff.

- Support staff scheduling and leave management to ensure full operation coverage.

- Promote teamwork, professionalism, and service quality among team members.

3. Quality & Compliance

- Ensure compliance with company policies, healthcare regulations, and quality standards.

- Support internal audits, inspections, and reporting as required by management and authorities.

- Monitor and follow up on incident reports, feedback, and service improvement actions.

4. Customer Service & Communication

- Support communication between patients, medical staff, and management to ensure smooth patient experience.

- Handle and resolve patient concerns or complaints in a timely and professional manner.

- Assist in implementing service improvement initiatives and maintaining patient satisfaction.

5. Administrative & Coordination Tasks

- Coordinate with departments (Medical, Marketing, HR, Accounting, IT, etc.) for daily operational needs.

- Support logistics and purchasing requests related to clinic operations.

- Ensure proper maintenance and use of facilities, medical equipment, and software systems.

- Vietnamese nationality.

- Bachelor’s degree in Healthcare Management, Business Administration, or related fields.

- At least 3 years of experience in healthcare, hospitality, or administrative operations (experience in clinic/hospital is an advantage).

- Strong organizational, problem-solving, and leadership skills.

- Good command of English (spoken and written).

- Excellent interpersonal and communication abilities.

- Customer-oriented mindset, proactive, and detail-oriented.

- Ability to multitask and work effectively in a fast-paced, multicultural environment.

Benefits

- Competitive salary package based on experience and qualifications.

- Attractive remuneration and annual performance review.

- Free outpatient consultations for employees and their immediate family members.

- Annual health check for employees.

- 14 days of annual leave, 2 paid Christmas holidays, and 4 days of paid sick leave per year.

- 44 working hours per week.

- Professional, international working environment.

- Opportunities for career growth and development within the FMP Group.