Assistant Customer Service Manager (Call Center Experience Required) Urgent job

Assistant Customer Service Manager (Call Center Experience Required)Urgent job

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 456 lượt xem - Hết hạn trong 19 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive salary and bonus
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment

Mô Tả Công Việc

Job Summary
- To manage Customer Service (CS) Team to make sure providing an efficient and high-quality service to customer to satisfy customers (both internal & external) needs and expectations within company's procedures/guidelines and ensure quality of work by leading the team to achieve assigned KPIs
- Periodic review, update, develop all related processes, manuals, workflows and regular and ad-hoc reports

Key Accountabilities
- To manage CS Team’s daily operations:
- Call flow & dropped call real-time monitoring,
- Walk-in customer serving,
- Email, Zalo chat contact channels,
- Random check CSM tickets’ logging content,
- TAT control, and do following up over TAT cases with related Departments;
- First call resolution (FCR) control
- To collaborate with other Departments (internal customer) to determine best practice for the delivery of team service and customers, business partners (external customer) to get the assigned works done and meet CS’s KPIs
- To develop team members’ initiatives/project/system enhancement
- Responsible for productivity and quality of customer service as well as staff performance
- Keep up-to-date on new or enhanced products/services to maintain a high-quality service with accurate information providing to customer
- Do regular/ad-hoc reports
- Significant complaint handling in case of needed.
- Other assigned tasks by Head of Customer Service Center/Division Head.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

1. Qualification:
- University graduated. Economics, Finance or Banking is preferable.
2. Experience
- Over 5-year-experience in Customer Service or Call Center,
- Over 3-year-experience of team management
3. Skills & characteristics
- Good negotiation and interpersonal skills
- Has a sweet voice, good telephony skills
- Problem solving & negotiation skills
- Reporting & analysis skills
- Time & people management
- High teamwork spirit
- Motivated and proactive
- Careful and patient style of work
- Customer oriented
- Brilliant appearance

Địa Điểm Làm Việc

Pico Plaza. 20 Cong Hoa. Ward 12. Tan Binh Dist.
Xem toàn bộ hồ sơ công ty

Shinhan Finance is a member of Shinhan Card, number 1 credit card business in Korea and is a wholly-owned subsidiary of Shinhan Financial Group, ranked at 44th among Top 500 Global banking brands. With Shinhan Card’s know-how in financial products and more than 11-years-experience of the company in Vietnam consumer lending market, Shinhan Finance will be the best customer-oriented Finance Company in Vietnam. With the widespread business network nationwide, the company has capability to serve customers with flexible financial solutions, enabling our customers to fulfill their dreams and enhance their living standards.

Xem toàn bộ thông tin công ty
23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam
100-499 nhân viên
Recruitment - Shinhan Finance
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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