Assistant Ecommerce Key Account Manager

Job Overview:

The Assistant E-commerce Key Account Manager (Operations) will assist in the day-to-day operations and management of key e-commerce accounts (e.g., Tiktok, Shopee, Lazada ). This role focuses on optimizing operational efficiency, ensuring smooth execution of promotional activities, inventory management, and supporting the growth of e-commerce sales. The candidate will work closely with cross-functional teams to ensure that all aspects of the e-commerce business run effectively.

Key Responsibilities:

1. E-commerce Operations:

Assist the Ecom Manager in managing daily operations of e-commerce platforms ( Tiktok Shopee, Lazada ).

Ensure that all product listings are accurate and updated, including descriptions, images, pricing, and inventory levels.

Coordinate with the logistics team to ensure timely order fulfillment and delivery, addressing any issues related to shipping delays or inventory shortages.

Monitor and manage stock levels for each platform, ensuring sufficient inventory is available to avoid stockouts, especially during campaigns and promotions.

2. Order Processing and Customer Service:

Oversee the order processing workflow, ensuring smooth order placement, confirmation, packing, and shipping.

Coordinate with the internal/external team to handle customer inquiries, returns, and complaints, ensuring that issues are resolved promptly.

Review customer feedback and ratings on e-commerce platforms and work with internal team to address any operational issues.

3. Performance Tracking and Reporting:

Track daily, weekly, and monthly sales performance and key KPIs such as conversion rates, traffic, and order volumes.

Analyze data and sales trends to provide actionable insights and recommendations for improving performance.

Prepare reports on campaign results, inventory status, and operational efficiency for management review.

Key Requirements:

2+ years of experience in e-commerce operations, preferably within the beauty or cosmetics industry.

Familiarity with key e-commerce platforms in Vietnam (Tiktok Shopee, Lazada).

Experience in managing back-end operations, logistics, and inventory for e-commerce platforms.

Proven records in similar roles