Assistant Manager, Complaint Handling
Job description
PURPOSE
Handling and/or coordinating with related departments to handle customer complaints effectively and satisfactorily in a professional and caring manner to gain positive customer experience.
KEY ACCOUNTABILITIES
• Master the customer complaint procedure, workflow as well as all related operational workflow / guidelines.
• Handle and/or coordinate with related departments to handle customer complaints effectively and follow up to achieve at least 98% meeting TAT.
• No basic mistake in handling customer complaint (not follow the process...).
• Handling 100% customer complaints correctly, effectively and in a proactive manner.
• Provide solution to all customer requests (via email, mail, telephone) effectively and professionally in anticipation of their needs.
• Other ad-hoc tasks.
Job requirements
- University graduate, preferably social science, or business law.
- 6-8 years of working experience, in which at least 3-year experience in handling customer complaint in life insurance industry.
- Proactive, creative disposition to develop new ideas, good in problem solving skill.
- Customer Service mindset.
- Good communication in both verbal and writing.
- Highly committed, well-organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent.
- Effective interpersonal skills and good teamwork spirit.
What We Can Offer
Healthcare Plan
Training
Awards
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
23/04/2024
Experienced (non-manager)
Banking & Financial Services > Client Services
Customer Service, Complaint Handling, Customer Care, Customer Experiences, Life Insurance
Insurance
Any
Not shown
Not shown
Job Locations
101 Đường Nguyễn Cửu Vân, Phường 17, Bình Thạnh, Ho Chi Minh City, Vietnam
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
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