Assistant Manager, Digital Technology

To support the organization’s IT operations, infrastructure, and other initiatives by executing technical tasks, maintaining systems, managing IT assets and budgets, and ensuring compliance with internal and external standards. The role contributes to the smooth functioning of IT services and supports digital transformation efforts.. Key responsibilities includes:

A. IT Operations & Support

• Provide day-to-day technical support for end-users (hardware, software, network).

• Troubleshoot and resolve incidents and service requests in a timely manner.

• Maintain IT asset inventory and ensure accurate documentation.

• Participate in IT-related projects and system rollouts.

B. Infrastructure Maintenance

• Assist in monitoring and maintaining servers, network devices, and backup systems.

• Support routine system updates, patching, and performance checks.

• Coordinate with vendors for hardware/software maintenance and upgrades.

C. Cybersecurity & Compliance

• Support implementation of cybersecurity controls and policies.

• Assist in preparing documentation for internal audits and compliance checks.

• Monitor security alerts and escalate incidents as needed.

D. Asset Management

• Maintain accurate records of IT hardware and software assets.

• Support lifecycle management of IT assets including procurement, deployment,

maintenance, and disposal.

• Ensure compliance with licensing and asset usage policies.

E. Budget Management

• Assist in tracking IT expenditures and budget utilization.

• Support procurement processes by preparing technical specifications and quotations.

• Provide input for annual IT budgeting and forecasting.

F. Collaboration & Communication

• Work closely with internal teams and external vendors to resolve issues.

• Provide training or guidance to users on IT tools and best practices.

• Communicate effectively with stakeholders regarding IT matters.

BENEFITS:

- Competitive Salary and a guaranteed 13th-month salary.

- Annual variable bonus and performance-based salary reviews.

- Comprehensive Health & Wellness Scheme (9 million/year).

- Bao Viet Insurance for staff and dependents.

- Worldwide top-up insurance (excluding the U.S.) for staff .

- 14 days of annual leave plus 3 days for family events.

- Continuous learning and development through in-house and on-the-job training.

• Diploma or Bachelor's degree in IT, Computer Science, or related field.

• 2–4 years of experience in IT support or infrastructure roles.

• Familiarity with Windows OS, Office 365, networking basics, and cybersecurity principles.

• Experience in asset tracking tools and basic budgeting processes is a plus.

• Good problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Good English skill.