Assistant, New Business (Insurance)

 Handle the administration of new business applications using Ingenium and other system applications.
 Review and ensure applications/ member-related information are complete with 100% accuracy and the premium is matching with the illustration/Quotation, seek clarification when needed.
 Arrange for required premiums to be paid, ensure accurate billing and allocation of premium/contribution on the system.
 Correspond with Sales on required policy or member information.
 Prepare application files for hand-over to Underwriters. Correspond with Sales on required underwriting information, as delegated.
 Monitor daily pending applications and ensure follow-up is in order.
 Ensure scanned documents are complete before moving to online storage.
 Report production issues promptly following the Incident Reporting Process.
 Bind policy kit and deliver to branch timely
 Perform other new business functions as assigned, i.e. payment to clinics for medical requirements ensuring the billed amount matches the requirements, policy kit assembly ensuring policy summary details match the system information, processing refunds for reject and cancelled policies, follow-up overdue acknowledgment receipts and update the system for end of free look period upon receipt of valid acknowledgment receipts and file document accordingly, track substandard policies ensuring system details match the policy summary premium amount and Acceptance of Offer, track policies settled over SLV retention limit for reporting to A&P and ensure underwriting cession form is in order.
 Work closely with the Head, New Business and/or Underwriting to identify key new business issues and provide resolutions.
 Investigate and resolve escalated issues or complaints
 Provide training/direction to team members as required
 Maintain quality and standards of organization individual and corporate parts in all areas of concern, i.e., new business, policy issue and delivery, refund, pending cases.
 Manage UAT processes to ensure projects complete timely and good result.