Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
- Manage Shipping Instruction, FCR/HBL/Bill issuance:
+ Co-ordinate with Customer Service and Data team to send FCR/HBL to Shipper
+ Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
+ Inform Counter that FCR/HBL is ready for issuance
- System update, ASN management and Documentation:
+ Co-ordinate with Data team to ensure it is updated properly in timely manner
+ Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
+ Receive Shipping Document, validate and dispatch document in due course
+ Monitor vendor performance related to documentation
+ Request invoicing team to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
+ Resolve supplier Invoice queries & report incorrect invoices to Customer Service
+ Manage overdue invoices and escalate to CS whenever applicable
+ Follow-up payment to make tlx release cargo
- Other Key Responsibility:
+ Troubleshoot and resolve operational issues / escalations
+ Monitor corrections required and data quality in invoice
+ Support customer service in customer query resolution and exception handling
Yêu Cầu Công Việc
- Candidates who have 3-5 years of relevant experience will be a plus.
- Excellent communication, teamwork and interpersonal skills.
- Passion to drive closures & high-level customer service orientation.
- Well organized when working under high pressure.
- Positive and proactive attitude.
- Good command of both oral and written English.
- Proficiency in computer skills.
- Customer service mindset.