Assistant Operation Manager

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Các Phúc Lợi Dành Cho Bạn

The wage agreements in interview.
Insurance and Paid-leaves as required by Labor Law.
Able to work in an active and professional working environment.

Mô Tả Công Việc

- Own all solution Operations activities under file management for the customers under purview.
- Manage Shipping Instruction, FCR/HBL/Bill issuance:
+ Co-ordinate with Customer Service and Data team to send FCR/HBL to Shipper
+ Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
+ Inform Counter that FCR/HBL is ready for issuance

- System update, ASN management and Documentation:
+ Co-ordinate with Data team to ensure it is updated properly in timely manner
+ Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
+ Receive Shipping Document, validate and dispatch document in due course
+ Monitor vendor performance related to documentation
+ Request invoicing team to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
+ Resolve supplier Invoice queries & report incorrect invoices to Customer Service
+ Manage overdue invoices and escalate to CS whenever applicable
+ Follow-up payment to make tlx release cargo

- Other Key Responsibility:
+ Troubleshoot and resolve operational issues / escalations
+ Monitor corrections required and data quality in invoice
+ Support customer service in customer query resolution and exception handling
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Graduated in Logistics/Supply Chain/Economic/English or relevant majors.
- Candidates who have 3-5 years of relevant experience will be a plus.
- Excellent communication, teamwork and interpersonal skills.
- Passion to drive closures & high-level customer service orientation.
- Well organized when working under high pressure.
- Positive and proactive attitude.
- Good command of both oral and written English.
- Proficiency in computer skills.
- Customer service mindset.

Địa Điểm Làm Việc

Ho Chi Minh City, Vietnam

Honour Lane Shipping (HLS) was established since 1997, Now HLS extends to 38 owned offices, with more than 1000 staffs. With freight volume exceeding 400,000 TEUS, we has diversified our service portfolio and coverage, from 1 KG courier delivery to a plant relocation project, we streamline the freight solutions for customers. Our performance-driven mentality makes us to take extra steps on services for our customers, our track record and market reputation proven HLS as an industry leader.

HLS facilitates a well-developed, integrated, and seamless network of transportation solutions, from ocean, air, and land transports to warehousing, logistics, inventory management, information services, and consultation services to the industry. Extensive pre-carriage, ocean freight, and destination services allow HLS to operate one of the most comprehensive point-to-point transportation services worldwide.

Xem toàn bộ thông tin công ty
Phòng D03-01, Tầng 03 Khối đế, Tòa nhà Hưng Phát Silver Star, 156A Nguyễn Hữu Thọ, Ấp 5, Xã Phước Kiển, Huyện Nhà Bè, TP Hồ Chí Minh
25-99 nhân viên


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