Assistant Relationship Manager (ARM) - Corporate Banking Department Asia – Ho Chi Minh (CBVN - HCM)

Reporting line: Head of Department/ Relationship Manager/ Team Leader 1) Transactional Support: - Attend to client queries, ensuring all queries are responded timely, professionally and in line with the Bank’s service standards. - Proactive in identifying client needs, consulting and providing necessary support, actions to ensure smooth transaction execution. - Manage all client communication of the assigned portfolio; maintain necessary documents, records for all operations and effective relationship management. - Liaise with various departments within the bank to ensure resolution of customer requests and enquiries pertaining to transactions and/or documentation in a timely manner. 2) Business Development: - Assist Relationship Managers (RMs) to manage overall client relationships with the assigned portfolio. - Support RMs to maximize the Bank’s wallet share in relation to credit limit utilization and capture cross-sell business opportunities. - Join clients’ calls along with RMs to facilitate work requirements. 3) Planning and Compliance Support: - Coordinate with KYC/AML Team to obtain necessary legal documents from clients and ensure completion of account opening and Know-Your-Customer (KYC) timely monitoring & diligent management of full client portfolio for periodic and ad-hoc KYC review. - Support Team Leader in preparation of internal planning, business reporting activities. - Support Team Leader in performing local compliance coordinator role as assigned from time to time. - Administer all work and ensure compliance to all guidelines & procedures. - Attend to other administrative tasks, managerial preparation and any other specific projects/ tasks as to be assigned by the Team Leader and Head of Department from time to time.

1) Skills/Experience: - Strong education background with at least a Bachelor's Degree in related fields (Economics/ Finance/ Banking Degrees preferred) - Good communication skills (writing and speaking) in English. - Experienced in banking operation/ customer service. - Good work ethics and capacity to learn and adapt. - Preferred language for received applications: English 2) Education Required: Bachelor Degree in Economics/Finance/Banking 3) Years of Experience Required: 2 years and above. Prior work experience in corporate banking/ client service area in foreign financial institutions is preferable. Preferred language for received applications: English