Associate Executive, Sales Support

Job Purpose:

• Deliver the message of the company “#1 premier end-to-end E-logistics solution in Vietnam”.

• Acquire & manage mass merchants as assigned.

• Increase the number of merchants onboarding successfully on the system.

• Resolve Merchant’s problems & complaints with the highest satisfaction.

• Build & maintain the best Customer Service team with “Customer centric & speed support” spirit.

• Contribute to BD department goals

What you’d contribute:

• Manage and support group of mass merchants.

• Manage E-contract flow & ensure re-signoff nearly expired contracts.

• Timely update new policies for Merchants & internal team.

• Specially care for Strategic merchants.

• CS operation Analysis & Improvement plan.

• Internal & external negotiate for the final solution and backlog clearance.

• Weekly/Monthly reports to managers & strategic merchants.

• Track & control team performance with SLA & OKRs.

• Allocate work to team members following merchant’s type (Mass/Big/Strategic).

What you’d have to succeed for the role:

• Experience with Customer Services/ Operation Logistics or similar role

• Being agile, responsible, and learning actively

• Dynamic, ebullient, ability to work under pressure

• Soft skills of solve problems, teamwork, presentation

• Sincere, cautious, and thoughtful in their work

• Nice-to-have experience: Possess knowledge of customer service and handling complaints, or have worked for fulfillment/shipping companies.