Asst Manager, Card Ops & CDD
Negotiable
Urgent
Expires in 25 days
1437 views
Ho Chi Minh
Job description
This position is primarily responsible for fulfillment tasks in Card Operations and CDD (Customer Due Diligence).
Functional (job responsibilities)
Manage the team of 4-6 members with main job responsibilities below:
Customer Due Diligence
• Process customers’ on boarding via online channel including KYC, e-KYC, AML clearing, UPL documents’ collection.
• Act in compliance with all internal and SBV regulations at all time to reveal any potential Fraud cases.
Visa, Napas, Payoo Dispute Handling:
• Control and management timely from end to end all card dispute (on us and off us transaction) accordingly by follow SOP, procedures & regulations of Visa, Napas, Payoo, SBV,..)
ATM monitoring / system / machines:
• Dispute, suspense, GL balancing in coordination with respective Branches Ops, Contact Center, FIN.
• Management all reported (Visa, Napas, etc.) transactions, reconciliations, payment, coordination with FIN and other related teams/vendors to find the root cause when a discrepancy at ATM arises.
Card Maintenance and Parameter setting
• Fully understand product feature, policy, digital concept & CMS to set card parameter.
• Handle and process card maintenance beside digital channel like manually debit/credit amount to solve system issue, dispute, program … or block, unblock, reissue.
• Daily check Output control to ensure all maintenance having vouchers requested be genuine resources.
• Monthly reports to submit to SBV.
• Monitor card stock to order physical cards timely.
Reconciliation and settlement
• Daily reconcile & dispute Visa, Napas, Payoo card transaction from partner to Finance in time with appropriate SLA.
• Prepare payment form to make payment for Visa / Napas / Payoo fee monthly, quarterly, and yearly.
• Prepare a monthly GL Balance Sheet Control for Visa / Napas / Payoo on times
Others:
• Periodic update and review of processes documented in the SOPs.
• Update the card organization compliance/regulations (such as Visa, Napas, Payoo, SBV) and work with related teams to update / adjust with the appropriate card's system of bank from time to time.
• Propose initiatives to improve and develop the operational processes/procedures.
• Corporate with team members in performing operational assurance review including internal/external audit as well as follow up its findings, Risk Control Self-Assessment and regulatory reporting in collaboration with Compliance; Annual review of respective OSP.
• Any other assignment tasks by Line Manager / Head of Division from time to time.
Managerial (team/group responsibilities)
• Manage the team to ensure teamwork and a high level of operational support’s performance
• Display pro-activeness and initiatives in leading meetings and briefings
• Able to pick-up issues affecting service level and manage resources and manpower planning accordingly
Organizational (organizational responsibilities)
• Coordinate with other related departments for outstanding operational support to bank wide.
Job requirements
Education/Qualification
• Bachelor’s degree or above
Experience
• At least 4 years' experience working in a Financial Institution, preferably in banking.
• Ability to balance workload and deal with multiple priorities.
• Able to work flexibly
Special Skills
• Good communication skills, both written and oral.
• Strong working knowledge of MS Office – Outlook, Word, Excel and PowerPoint.
• Be trusted, carefully and hardworking
• Collaborative, Inquisitive, Critical thinking, Proactive.
What We Can Offer
Bonus
Secured Loan at special rate under PFS Scheme
Healthcare Plan
Health Care & Group Term Life Insurance
Training
Cơ hội đào tạo
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
23/04/2024
Experienced (non-manager)
Banking & Financial Services > Client Services
Banking, Card Risk Management, Card Payment Technology, MS Office, Financial Product
Banking
English
Not shown
Not shown
Job Locations
HCM: Centec Tower, 72-74 Nguyen Thi Minh Khai, District 3
HomeJobsBankingHong Leong BANK Vietnam LimitedAsst Manager, Card Ops & CDD
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HomeJobsBankingHong Leong BANK Vietnam LimitedAsst Manager, Card Ops & CDD