Asst Manager, Card Ops & CDD

This position is primarily responsible for fulfillment tasks in Card Operations and CDD (Customer Due Diligence). Functional (job responsibilities) Manage the team of 4-6 members with main job responsibilities below: Customer Due Diligence • Process customers’ on boarding via online channel including KYC, e-KYC, AML clearing, UPL documents’ collection. • Act in compliance with all internal and SBV regulations at all time to reveal any potential Fraud cases. Visa, Napas, Payoo Dispute Handling: • Control and management timely from end to end all card dispute (on us and off us transaction) accordingly by follow SOP, procedures & regulations of Visa, Napas, Payoo, SBV,..) ATM monitoring / system / machines: • Dispute, suspense, GL balancing in coordination with respective Branches Ops, Contact Center, FIN. • Management all reported (Visa, Napas, etc.) transactions, reconciliations, payment, coordination with FIN and other related teams/vendors to find the root cause when a discrepancy at ATM arises. Card Maintenance and Parameter setting • Fully understand product feature, policy, digital concept & CMS to set card parameter. • Handle and process card maintenance beside digital channel like manually debit/credit amount to solve system issue, dispute, program … or block, unblock, reissue. • Daily check Output control to ensure all maintenance having vouchers requested be genuine resources. • Monthly reports to submit to SBV. • Monitor card stock to order physical cards timely. Reconciliation and settlement • Daily reconcile & dispute Visa, Napas, Payoo card transaction from partner to Finance in time with appropriate SLA. • Prepare payment form to make payment for Visa / Napas / Payoo fee monthly, quarterly, and yearly. • Prepare a monthly GL Balance Sheet Control for Visa / Napas / Payoo on times Others: • Periodic update and review of processes documented in the SOPs. • Update the card organization compliance/regulations (such as Visa, Napas, Payoo, SBV) and work with related teams to update / adjust with the appropriate card's system of bank from time to time. • Propose initiatives to improve and develop the operational processes/procedures. • Corporate with team members in performing operational assurance review including internal/external audit as well as follow up its findings, Risk Control Self-Assessment and regulatory reporting in collaboration with Compliance; Annual review of respective OSP. • Any other assignment tasks by Line Manager / Head of Division from time to time. Managerial (team/group responsibilities) • Manage the team to ensure teamwork and a high level of operational support’s performance • Display pro-activeness and initiatives in leading meetings and briefings • Able to pick-up issues affecting service level and manage resources and manpower planning accordingly Organizational (organizational responsibilities) • Coordinate with other related departments for outstanding operational support to bank wide.

Education/Qualification • Bachelor’s degree or above Experience • At least 4 years' experience working in a Financial Institution, preferably in banking. • Ability to balance workload and deal with multiple priorities. • Able to work flexibly Special Skills • Good communication skills, both written and oral. • Strong working knowledge of MS Office – Outlook, Word, Excel and PowerPoint. • Be trusted, carefully and hardworking • Collaborative, Inquisitive, Critical thinking, Proactive.