What We Can Offer
The objectives of this role are enhancing and extending the Pest Control & Hygiene business by representing the Company to prospective clients and the public in large; achieving the agreed sales target; implementing market research and competition activities to develop the business.
**Duties and Responsibilities:
1. Develop business and keep retention clients
• Maintain and develop sales volume;
• Develop new business opportunities from new market segments, existing clients and renewals
• Understand features, advantages, disadvantages of the products & services as well as competitors’ one;
• Contact with customers and record all customers’ information in the report of customer’s information;
• Co-operate with sales admin to prepare contract, service executive form, check list…to get customers;
• Planning for week work, month for approval and comply with the approved plans;
• Receive and handle complaints from customers regarding to product quality, delivery time, etc;
• Inspect the premises thoroughly for signs of pests, identify the pest and find out where they are entering the premises.
• Coordinate with Operations Department to complete the service and meet the customers’ requirement;
• Contact clients to ascertain the client’s satisfaction with the service;
• Keep close relationship for retention of clients;
• Respond to termination notices & follow up the process of contact’s liquidation;
• Set up and conduct a regular client visitation cycle;
• Renegotiate service agreements by conducting fresh survey/audit or educating users of the services, and introduction of new services that be suitable to the client;
• Other tasks are required by Line Manager.
2. Market research & competition activities
- Conduct thorough market segment research of your sales zone;
- Regularly recommend constructive ideas in marketing the services and penetrating the target segment;
- Monitor competition activities and strategies regularly.
• More than 3 years working experience in sales preferred in technical service in multinational company;
• Customer service orientation; good negotiation, persuasion, presentation, and problem solving skills;
• B2B skills;
• Assertiveness, pro-activeness, management
• Able to work independently and team work in a multi tasks;
• Able to work under high pressure;
• Good command of English and Vietnamese;
• MS ability.