[Bắc Ninh] Executive, Tenant Experience (Chinese Speaking)

1. Tenant Relations: • Build up and maintain solid relationships with tenants as well as local industrial zone authorities. • Advise and assist tenants in application and post-investment procedures. • Address tenants’ enquiries and requests in a timely manner in accordance with local regulations, organizational policies and service standards. • Refer tenants to partners and services as required. • Maintain updated knowledge of relevant renting legislation. • Liaise and engage tenants on opportunities for expansion and contract renewal. 2. Collaborate with other stakeholders: • Conduct tenants’ engagement activities consistently with internal departments. • Coordinate with internal departments for handling relevant issues related to tenants. • Communicate with appropriate authorities for pertinent issues involving tenants and building relationships. • Identify and propose more efficient work practices with managers and your team to support sustainability initiatives. • Monitor and evaluate tenants’ needs and requirements. • Perform and evaluate quality control surveys to improve the services offered to present and prospective tenants.

• Excellent communication skills in English & Chinese is complusory. • Based in Hanoi or Bac Ninh and willing to travel among company’s projects. • 2-3 years of experience in Customer Service or Marketing. • Experience with corporate clients in industrial is a competitive advantage. • Able to handle multiple stakeholders and work under high pressure • Bachelor/ Master’s degree in Business Administration or Economics equivalent. • Exceptional interpersonal skills. Positive and professional demeanor. • Ability to prioritize and multi-task to meet deadlines in a fast-paced working environment. • Demonstrated ability to work as a team. • Willingness to learn and adapt in a dynamic business environment. • Technically savvy and able to learn company-specific programs and software