[Bắc Ninh] Senior Associate, Tenant Experience (Chinese Speaking)

1. Tenant Relations:

• Build up and maintain solid relationships with tenants as well as local industrial zone authorities.

• Advise and assist tenants in application and post-investment procedures.

• Address tenants’ enquiries and requests in a timely manner in accordance with local regulations, organizational policies and service standards.

• Refer tenants to partners and services as required.

• Maintain updated knowledge of relevant renting legislation.

• Liaise and engage tenants on opportunities for expansion and contract renewal.

2. Collaborate with other stakeholders:

• Conduct tenants’ engagement activities consistently with internal departments.

• Coordinate with internal departments for handling relevant issues related to tenants.

• Communicate with appropriate authorities for pertinent issues involving tenants and building relationships.

• Identify and propose more efficient work practices with managers and your team to support sustainability initiatives.

• Monitor and evaluate tenants’ needs and requirements.

• Perform and evaluate quality control surveys to improve the services offered to present and prospective tenants.

• Excellent communication skills in Chinese is complusory.

• Based in Hanoi or Bac Ninh and willing to travel among company’s projects.

• 1-3 years of experience in Customer Service or Marketing.

• Experience with corporate clients in industrial is a competitive advantage.

• Able to handle multiple stakeholders and work under high pressure

• Bachelor/ Master’s degree in Business Administration or Economics equivalent.

• Exceptional interpersonal skills. Positive and professional demeanor.

• Ability to prioritize and multi-task to meet deadlines in a fast-paced working environment.

• Demonstrated ability to work as a team.

• Willingness to learn and adapt in a dynamic business environment.

• Technically savvy and able to learn company-specific programs and software