BD - UX Researcher (Service Design)
Mô tả công việc
Your Contribution to Something Big
Shape the future of Bosch: The transformation into a connected company calls for the user-centered development of new digital products and services. Join us to make it happen!
• Define user research scope, objectives, and methods
• Create research plans (time, definition of user groups, methods, activities, data storage)
• Organize and conduct qualitative and/or quantitative research and user tests in various locations (incl. remote)
• Analyze and evaluate research data; synthesize (e.g., create Top Findings, Opportunity Areas, Design Principles)
• Transfer user requirements to products and services and define user requirements for hand-over to designer/developer
• Support in the ideation and prototyping phase with research findings
• Prepare, conduct, and evaluate workshops (e.g., Question Zero, stakeholder mapping, customer journey mapping, requirements collection, ideation)
• Identify problem areas through key performance indicators and propose changes and improvements to the service experience
• Collaborate closely with different disciplines (e.g., interaction designers, software developers, product managers) and domain experts (e.g., manufacturing, legal, automotive) in an international context
• Contribute to strengthen the design thinking culture within the Bosch IT environment.
Yêu cầu công việc
• Diploma or Bachelor’s/Master’s degree in Psychology, Sociology, Cultural anthropology, Service Design or a comparable field of study, ideally with empirical user research and service design as the main focus.
• Languages: High level English language proficiency required; proficiency in German
• At least 3+ years of working experience in IT development products or Services design in research institute or UX department of a company.
• Deep understanding of user research methods & tools and qualitative and quantitative data analysis.
• Ability to transfer user requirements to products and services and define user requirements for hand-over to designer and developer.
• Proficiency in a variety of user research and testing methods, as well as conducting workshops.
• Qualitative data analysis & convert insights into consumable format (requirements, user stories, use cases etc. for further developments)
• Analytical and conceptual skills, including critical thinking and insights into solution directions
• Deep understanding of building service experience
• Very good critical thinking skills (ask what does/does not make sense)
• Ability to listen, observe/investigate (incl. "reading between the lines" the unspoken feelings/emotions of users), prioritize insights, drive the research activity independently, handle findings objectively (being unbiased), quickly deep dive in topics where you are not an expert incl. secondary research/self-immersion
• Ability to make use of available (software) tools for remote research activities/workshops and select appropriate methods and techniques depending on specific cases
+Plus points:
• Basic knowledge of SAP technology, understanding SAP processes and flow charts, and/or experience in collaboration with SAP developers
Please apply online at: https://tiny.pl/bb6dh2bv
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Giá
29.000đ / lượt
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Thưởng
Chăm sóc sức khoẻ
Nghỉ phép có lương
Thông tin việc làm
18/11/2024
Nhân viên
Công Nghệ Thông Tin/Viễn Thông > UX/UI Design
Communication, Critical Thinking, Service Design, User Research, Qualitative Data Analysis
Phần Mềm CNTT/Dịch vụ Phần mềm
Bất kỳ
3
Không giới hạn
Địa điểm làm việc
Etown 2, HCMC
Etown 2, 364 Cong Hoa street, ward 13, Tan Binh district, HCM
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