Booking Manager (Customer Service in Shipping Line)

Booking Manager (Customer Service in Shipping Line)

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What We Can Offer

Attractive salary
The Opportunities for higher position
Friendly & Professional working environment

Job Description

We are looking for an experienced Booking Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations

Responsibilities: Analyses statistics and compile accurate reports & Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Team supervision (40%)
- Manage the team activities in daily working task
- Manage the team performance to meeting KPI of booking confirmation

Customer Service support (40%)
- Handle customer inquiry in time, ensure service provided to meet the customer satisfaction
- Handle issue with customer at the Group level before escalating to CS manager

E-commerce (20%)
- Follow E-commerce usage by customers, and to promote e-commerce to meet KPI
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Job Requirements

- 3-5 years experience working in shipping or related industry
- Ability to think strategically and to lead & Strong client-facing and communication skills
- Education: University graduation
- Teamwork attitude and leadership
- Fluent English speaking and writing
- Microsoft Office skill: Excel, Doc and Microsoft Outlook
- Experience in working in system is an advantage

Job Locations

Ho Chi Minh City, Vietnam

Zim Integrated Shipping Services (Vietnam) LLC

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Pearl Plaza, 16/FL, 561A Dien Bien Phu St., Ward 25, Binh Thanh Dist
100-499 staffs
Bộ phận Tuyển dụng
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.