Business Analysis Manager – Debt Collection System Transformation

We are seeking a Business Analysis Manager to lead the business analysis function for the modernization of our Debt Collection System (DCS). This role will oversee a team of business analysts, ensuring that business requirements are effectively captured, analyzed, and translated into system functionalities. The Business Analysis Manager will collaborate closely with stakeholders from debt collection, risk, IT, and compliance to ensure the successful implementation of a cloud-based, AI-powered, and mobile-first debt collection platform.

The ideal candidate has extensive experience in business analysis, digital transformation, and banking operations, with a strong background in debt collection processes and regulatory compliance.

Key Responsibilities

• Lead and mentor a team of business analysts, ensuring high-quality business requirement gathering and documentation.

• Develop and implement a structured business analysis framework to standardize requirement gathering, process mapping, and impact assessment.

• Work closely with key stakeholders from debt collection, risk, IT, compliance, and finance to define business needs and system requirements.

• Oversee business process reengineering efforts to improve operational efficiency and automation in debt collection workflows.

• Ensure alignment of business requirements with the bank’s AI-first, mobile-first, and cloud-first strategy.

• Collaborate with technology teams, software vendors, and third-party partners to ensure system requirements are accurately translated into technical solutions.

• Manage the documentation of end-to-end business processes, user journeys, and functional specifications.

• Lead gap analysis to identify differences between the current debt collection system and the new system’s capabilities.

• Ensure compliance with banking regulations such as Basel III, IFRS 9, GDPR, and PCI DSS.

• Support UAT, system testing, and change management initiatives to ensure smooth adoption of the new DCS.

• 8+ years of experience in business analysis, with at least three years in a leadership or managerial role in banking, fintech, or enterprise IT.

• Strong understanding of debt collection processes, risk management, and compliance requirements in the banking industry.

• Proven experience in leading digital transformation projects, system modernization, or cloud-based platform implementations.

• Hands-on experience with requirement gathering methodologies, business process modeling (BPM), and gap analysis.

• Strong knowledge of SaaS, API integration, and cloud-based financial systems.

• Experience working in Agile environments, with proficiency in Scrum methodologies and writing user stories and acceptance criteria.

• Excellent stakeholder engagement, communication, and negotiation skills to align cross-functional teams.

• Familiarity with data analytics and reporting tools to extract insights from collection data.

• Experience in AI-driven automation, predictive analytics, and machine learning applications in debt collection is a plus.

• Strong leadership and people management skills, with experience in mentoring and coaching business analysts.