Business Analyst (Banking Product)

We are looking for an experienced Technical BA to improve our information technology systems with duties including developing software programs to improve our business operations.

Roles and Responsibilities:

● Demonstrate experience and creativity in system development and application design

● Performing system analyses on software programs, applications, and web services

● Analyzing and improving the performance of web-based customer portals and support services

● Create and execute testing plans and coordinate both the System Integration Testing and User Acceptance Test;

● Identify obstacles, proactively mitigate risks and escalate issues to be resolved effectively

● Evaluate the data requested and channel the requests to relevant applications team for extraction

● Work with a variety of different departments (stakeholders) within the bank to gather information to determine the requirements, and report to the stakeholders on how the organization can improve its operations

● Work closely with the technology team to articulate business requirements and translate them into technical specifications

● Support in the Business-As-Usual activities and ensure that users' requirements and requests are delivered timely, accurately and successfully.

Requirements:

● Bachelor's degree in Computer Science, Technology, Finance/Banking or a related field.

● 5+ years of experience as a Technical BA, including 2 years of experience in banking domain.

● Advanced knowledge of programming languages like SQL and system integration solutions.

● Strong analytical skills.

● Ability to facilitate internal end-user proficiency.

● Ability to design and maintain efficient customer portal support and feedback channels.

● Ensuring optimal system functionality via integrated diagnostics.

● Excellent stakeholder management skills to liaise with people across different levels and departments.

● Good presentation skills to be able to articulate clearly with attention to detail.

● Excellent verbal and written communication skills in Vietnamese and English.